The Artificial Intelligence (AI) Engineer, in collaboration with an interdisciplinary team, is responsible for developing innovative AI-driven technologies and products to drive a new generation of interactive virtual assistants. The AI Engineer collaborates on the design and development of core technologies enabling free-flowing natural conversation with multimodal interactive systems. The AI Engineer must maintain awareness of ongoing technological developments in the field and assist with the transition/transfer of AI products and solutions across programs/projects.
Essential Job Functions :
Implement new approaches to understanding, decision making, and output generation for conversational agents
Build, test, and deploy AI driven conversational agents
Enhance existing platform and solutions by adding and improving features
Create automation that makes building and testing conversational systems easier
Wireframe concepts and create documentation to communicate ideas
Other Duties and Responsibilities:Ability to demonstrate Interactions Values of:
Preparation, Knowledge, Skills and Abilities:Required:
- Being passionate about customer service
- Obsessing with our customer’s success
- Respecting each other
- Creating opportunity
- Embracing disruption
- Doing what we say we will do
MS degree in computer science, electrical engineering, or a related field.
Experience with writing production code
Experience in artificial intelligence with in-depth understanding of speech/text, language, and dialogue processing technologies with a specific emphasis in one or more of the following areas:
Conversational AI, specifically Dialogue Management
Natural Language Understanding
User Simulation and Analytics
Human-Machine Interface Design
Machine Learning for Interactive Systems
Natural Language Generation
Experience in the development and deployment of spoken, textual, or multimodal interactive systems.
C++, Linux/Unix Scripting.
Experience with deep-learning tools and libraries (e.g. Keras, PyTorch,Tensorflow, Theano).
Working Conditions/Physical Demands:
Up to 25% travel
General office environment. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within the office environment, with standard office equipment available.
While performing the duties of this job, the employee is required to sit or stand for long periods, use hands and fingers for typing and to handle computer controls. Heavy phone and computer usage is required for this position.