Under general direction of the Vice President, Information Technology, the Systems Engineer will play a key role in the design, implementation, monitoring, reporting and maintenance of a secure infrastructure. The Systems Engineer will maintain and monitor reliability, performance, and security of the Credit Union’s computer systems and networking equipment to ensure corporate productivity. Maintains the security and availability of the systems that are used to serve the member. Evaluates new technology that can be used to provide increased efficiency, productivity or achieve compliance for the organization. The Systems Engineer is a subject matter expert who will also provide in-depth technical direction and mentorship to the IT team in order to expand their knowledge and expertise on infrastructure technology and troubleshooting.
Manages the daily performance and security of the Microsoft environment: Active Directory management, Domain Controllers, Distributed File Systems [dfs.denalifcu.com], DNS, Group Policy Administration, Web Services, Performance monitoring of all systems with alerts established to actively manage network, System Center Configuration Manager [SCCM].
Use network management tools to identify network traffic and recommend solutions to optimize network performance. Troubleshoot and resolve technical issues and cause. Design/plan for expansion or enhancement of network infrastructure.
Manage the daily performance of our email systems: Assists with the planning, testing, tuning, configuring, and setup of email architecture. Maintains appropriate documentation on the environment. Ensures interfacing systems are properly configured to protect the Credit Union while giving employees user accessibility. Monitors capacity and initiates action to resolve any shortfalls. Develops maintenance schedules and procedures, monitors system performance, activity, and identifies email abuse. Implements backup and recovery procedures in collaboration with other systems administrators; routinely tests recovery procedures.
Manages the physical and virtual server environment: Configures, installs, and maintains virtualization hardware and software systems, Manages vMotion and High Availability, regularly tests and documents , Actively manages network and monitors system performance with alerts.
SAN administration, Web Services administration, Database administration, Performance Monitoring of all systems with alerts established to actively manage network.
Administers vulnerability assessments, patch management, virus/malware/rootkits protection, user permissions, etc.: Reviews and addresses monthly network vulnerability assessments; identifies high-risk systems and resolves in punctual manner. Ensures all network servers are properly patched, including Operating Systems, software, and virus definitions. Establishes user privileges based on individual personnel job classifications and function. Ensures member data is not residing in the DMZ, Ensures 'hardening' is done on all servers prior to being joined to the network.
Manages disaster recovery and business continuity: Assist with the ongoing testing of systems and data restores to ensure optimal processes are in place in case of disaster, Participates in routine disaster recovery and business continuity exercises, Ensures critical data is saved to backup media and that media is regularly tested to confirm no corruption is present, Ensures virtual environment is configured to that all critical servers are setup with automatic failover.
Is a contributing member of various project teams with the possibility of multiple team projects overlapping. Manages time and productivity to ensure projects stay within time and cost constraints. Works effectively with project manager and stakeholders, maintaining communications.
Treats all co-workers and member with respect. Support and participate in continuous improvement activities. Representing the Credit Union in a positive professional manner. Maintains member and other sensitive information with confidentiality.
Other related duties as assigned.
5 to 7 years progressively responsible experience in IT field.
5 years VMWare Server virtualization Admn.
Excellent knowledge of TCP/IP protocols, network and network security.
Extensive knowledge of Windows operating systems and environments.
Exceptional interpersonal skills, with a focus on listening and questioning skills.
Excellent verbal and written communication skills.
Excellent diagnosis and troubleshooting skills.
Bachelor of Science degree in computer science, MIS, or similar discipline or years of service.