- Conflict Management
- Pharmacy Software
- Microsoft Windows Server
As a client services engineer, you will support client’s business success by resolving technical needs related to our pharmacy software. If you value serving clients and possess passion for solving deep technical challenges, this may be a great fit for you. You must thrive in high-pressure environments where business critical issues require rapid resolution to achieve patient outcomes. You will be empowered to do what is right for the customer to attain success and create loyalty.
Our mission to bring value to our customers, employees and communities with a high touch and high tech philosophy.
What You'll Be Doing:
Ensure client loyalty by providing the industry’s best client services experience
Develop a deep understanding of at least one software application
Satisfy client needs via phone, email or other channels
Create, review and update knowledge articles
Train or mentor teammates
Work with software development to enhance and fix product(s)
Limited travel may be required
Who Are We Looking For:
Relentless focus on the customer
Passion to solve highly complex issues and help people succeed
Technically curious self-learner
Collaborative, inclusive communicator and team player
What Experience You’ll Need to Have:
Demonstrated success in client-facing roles
Proven work experience supporting software
Refined customer relationship and conflict management
What Education You'll Need to Have:
Bachelor’s degree in science or engineering or equivalent technical experience.
What Experience Would Be Beneficial:
Client Services, Technical Support or similar client-centric expertise
Relevant certifications (e.g. SQL MCSE, MCSA Windows Server or CCNP)
Practical pharmacy software experience
Familiarity with common programming languages
Please note the following items before submitting your resume and cover letter:
This position is in-house only.
Please submit your cover letter and resume in PDF format. Thank you!
Smith Technologies, Inc. is an Equal Opportunity Employer and Follows the Federal Guidelines for a Drug-Free Work Environment.