- Microsoft Excel
- Microsoft Powerpoint
- System design
- Microsoft Windows Server
The Epic Systems Engineer performs the planning, design, build, validation, testing, and implementation of Epic infrastructure that support and enhance clinical practice and business process. Primarily responsible for the availability, security and performance of Windows server infrastructure, Epic print services, and Epic related client systems software. Designs, plans, and coordinates the installation of Windows server including hardware, operating systems software, and Epic application software. Administers and reports on the day to day activities of Windows server infrastructure including server hardware, operating system software and Epic application and client software.
Why Nationwide Children's Hospital?:
The moment you walk through our doors, you can feel it. When you meet one of our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it, too. Welcome to Nationwide Children’s Hospital, where Passion Meets Purpose.
Here, Everyone Matters. We’re 13,000 strong. And it takes every single one of us to improve the lives of the kids we care for, and the kids from around the world we’ll never even meet. Kids who are living healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.
Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.
Nationwide Children’s Hospital. A Place to Be Proud
The NCH Information Services Team
The Information Services team has been recognized as “Most Wired” for many years in a row and has received awards for innovation and service. The biggest reward comes from working together to improve outcomes for our patients. Sometimes it’s the small things like programming a calming aquarium display during a vaccine clinic and sometimes it’s big things like drastically improving guest wireless so families can stay connected and work remotely when their child is in the hospital. When you join the Information Services team, you don’t just join 400+ IT professionals dedicated to improving the lives of kids and families in our community and around the world. You join a team of 14,000+ healthcare professionals dedicated to working together as One Team, every day.
We have big ideas and exciting plans to improve the digital experience for our patients, families and employees. We are driven to constantly improve, be at our best, always be curious and support our caregivers, from parents to nurses and physicians, as they work the most important jobs: taking care of our children. Join our team and help us equip the caregivers of today with the technology of tomorrow.
Systems analysis and support, plans, designs, builds, validates, tests, implements, and supports Epic systems software infrastructure to meet assigned customer needs.
Provides customer service to define business needs and translate those needs into infrastructure and functionality requirements.
Provides analysis on system design specifications and system/product evaluation.
Provides system coding and programming as required to support windows server infrastructure and Epic related client systems software.
Develops and implements system data analysis and reports as needed.
Creates and maintains high quality system, report, and testing scripts.
Assures data integrity and system survivability by developing and maintaining Disaster Recovery plans for assigned systems, understands, and approves back up procedures, tests DR plans and system restores, and maintains current data in DR databases and tools (e.g., CHAOS).
Develops customer and system documentation as required.
Provides effective user training and support.
Provides troubleshooting, problem analysis, debugging, and resolution of assigned system issues.
Performs system updates, patches, service releases, and upgrades as needed.
Utilizes IS Operational support systems to include the Support Center, Change Control, Problem Management, source and version control, and other systems as required.
Builds and maintains vendor relationships to ensure products and/or services meet the business and clinical needs and objectives of the Hospital.
Works to minimize systems outages and the effects of outages on Hospital users by scheduling needed system downtimes to provide minimal disruption of service to users, proactively monitoring and analyzing system performance to proactively detect and resolve production system issues, and performing stringent system testing before implementing new solutions or system changes.
Performs other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
At least 4 years of experience providing server systems support required.
Experience in health care environments preferred.
Experience interacting with clinical or business areas to gather and understand workflow and technical requirements.
Bachelor’s degree or equivalent experience required.
Microsoft server certifications preferred.
Epic certification strongly desired
Exceptional interpersonal, presentation, and communication skills required to interact effectively with all levels of the organization and external contacts.
Strong skills in use of PC desktop applications such as MS Word, Excel, PowerPoint, and Project.
Ability to work flexible schedules to meet job requirements; requires occasional after-hours support and overnight travel.
MINIMUM PHYSICAL REQUIREMENTS
Position requires ability to talk, listen and type.
Position requires the ability to interact effectively with customers and information systems personnel across the organization.
The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification.
It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.