The Customer Quality Engineer is a critical role within Allegro’s quality organization. Persons in this role are in frequent direct contact with Allegro customers and are the first point of contact when product quality issues arise after shipment. Persons in this role use of a wide range of technical skills and lead problem solving teams by using quality tools such as fault-tree analysis, 5-why, and 8D methodology.
Essential Duties & Responsibilities:
Review product quality issues and determine the need and scope for Allegro corrective actions
Interface frequently with customer supplier quality engineers and
automotive OEMs as the voice of Allegro quality engineering
Coordinate root cause analysis of complex problems
Coordinate and help define corrective actions for a wide range of
IC and sensor failure modes
Provide leadership and guidance to problem-solving teams by use of
various quality tools
Prepare 8D corrective action reports and explain root cause and
corrective actions to Allegro customers
Join on customer audits of Allegro facilities and processes
Education & Experience:
Requires a Bachelor’s Degree
Excellent organization and communication skills both written and verbal are essential.
Public speaking is required.
Skills & Abilities:
Must have experience with core Quality tools such as SPC, FMEA, Problem solving methods, PDCA.
Solid computer skills using Word, Excel, and PowerPoint.