- Associate's degree
- High school diploma or GED
- Network installation
- Driver's License
- Computer networking
- Service-oriented architecture
- Work from home
- Life insurance
- Disability insurance
- Health insurance
- Gym membership
Who We Are:
The Department of Administration's goals are to provide excellent products and services, promote SOA efficiency and cost savings, and pursue innovations and initiatives. The Office of Information Technology's (OIT) goals are to reduce complexity, improve efficiency, and encourage creativity to provide better government services to all Alaskans.
The OIT/Strategic Partner Services (SPS) section works as a team with all OIT sections including Network Services (NS), Data Center, Portfolio, Planning, and Polcy (P3) and the State Security Office (SSO) to keep departments technologically operational and secure.
SPS is a dynamic, diverse, high performing team where no two days are the same. You will have the opportunity to use your technical expertise to serve great teams of people who are dedicated to helping Alaskans in many diverse fields. There is abundant opportunity career advancement through open positions and also training benefits.
What you will do:
The response from SPS sets the tone for OIT’s success and Microcomputer/Network Technicians are cruicial in this role, as they are the first contact on technical issues, and are often the first to know about outages and projects. They are first to triage and troubleshoot technical issues for departmental employees and contracted partners; test new hardware, software, and system solutions to work in conjunction with a large variety of supported software applications. They also assist with developing and maintaining images along with custom software configured and packaged for specific divisions.
Where you will work:
This is a fast-paced ever-changing environment. The State offers a solid benefit package that includes retirement and health insurance options and a competitive salary. Whether you are in Anchorage, Juneau, or Fairbanks, the scenery can't be beat. Each location has ample parking. Some positions may even offer part-time telework options where you can work from home.
Who we are looking for:
The Person we are looking for to fill this position will encapsulate the following desired competencies to contribute to the success of SPS:
Customer/Quality Focus: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
Technical Documentation: Knowledge of procedures for developing technical and operational support documentation.
Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.
Microcomputer/Network Technician I
High school diploma or the equivalent;
Two years experience which demonstrates routine use of two or more kinds of "off-the-shelf" application software (e.g., wordprocessing, database, spreadsheet, etc.). Additionally, applicants must show experience in basic microcomputer hardware/software support which includes installing and configuring microcomputers and/or peripherals, installing software, and performing routine file backup operations.
Twelve semester hours from an accredited college in software applications, office automation, computer networking, electrical engineering or computer science may be substituted for the two years experience such that one semester hour equals two (2) months work experience. Other types of equivalent training (e.g., trade or technical school or the military) may be substituted for required work experience where the applicant provides a Certificate of Completion for courses taken and evidence of 12.5 hours classroom experience for each semester hour (2 months) substituted.
Microcomputer/Network Technician II
One year of experience in which the primary focus was on network installations, maintenance and trouble-shooting services for microcomputers, their peripherals and/or non-complex computer networks.
An Associate's degree from an accredited college in computer science, computer networking, electrical engineering, information systems, data communication, or a closely related field.
Professional, undergraduate, and/or military certification that includes training in computer troubleshooting, networking, network security, interconnected devices, and server installation and configuration.
Additional Required Information
**PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY**
THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.
COVER LETTER REQUIREMENTS
A cover letter is required for this position. At time of application, you must attach a brief (one to two page) cover letter addressing the Who We Are Looking For section of the job posting, detailing what strengths you will bring to the position. Your cover letter will be reviewed as a preliminary writing sample and used to help determine which applicants will advance to the interview state of the recruitment and selection process.
Please attach the required documents to your application before submitting it online or, if unable to attach to your application, submit your application online and fax them to the contact number provided in the job posting.
Applicants invited for an interview will be required to provide the following at the time of interview:
A copy of professional references can be attached to the application or provided at the interview.
If submitting education for experience requirements, copies of relevant documentation (transcripts, degrees, course completion certificates, etc.) must be acttached at time of application.
Copies of your two most recent performance evaluations or letters of recommendation.
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education and Training section of the Applicant Profile. If you have not obtained a degree, please indicate the number of credit hours earned in the Degrees Obtained field. Copies of transcripts will be required at the time of interview.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying.
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission (including account creation) or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or 907-465-4095 if you are located in the Juneau area. Requests for information may also be emailed to email@example.com.
For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
For specific information in reference to the position, please contact the hiring manager listed in the Contact Information section below.
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
Due to the nature of the Office of Information Technology's work and access to APSIN at the workplace, any individual selected for a position will require a background investigation. Additional fingerprinted will be necessary. Applicants must successfully pass the background for hire and full disclosure of ALL past criminal convictions (both misdemeanor and felony, including suspended impositions of a sentence) required at the time of application. A criminal conviction may lead to disqualification due to the requirements necessary to access these systems.
SOA IT positions will have exposure to Criminal Justice Information (CJIS), Family Education Rights and Privacy Act (FERPA), Health Insurance Portability and Accountability Act (HIPAA), and other states/federally regulated information. Any access to systems containing this data will require additional levels of the background investigation. Applicants may travel in-state to Alaska rural towns accessible to small airplanes only.
Some positions require travel in and around State of Alaska into rural towns, potentially in small airplanes. A valid driver's license is required.
Strategic Partner Services CTO
Strategic Partner Services DPM I
Careers with the State of Alaska offer MANY benefitsThe following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)Insurance Benefits Health insurance, which includes employer contributions toward medical/vision/dental The following employee groups are under AlaskaCare Benefits administered by the State: See http://doa.alaska.gov/drb/programs/index.html for additional information. AVTEC Confidential Correctional Officers Marine Engineers Mt. Edgecumbe Teachers Supervisory Unlicensed Vessel Personnel/Inland Boatman's Union Exempt employees (not covered by collective bargaining) The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. General Government Labor, Trades and Crafts Public Safety Employees Association Masters, Mates & Pilots Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)Optional Insurance Benefits Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents) Long-term and short-term disability Accidental Death and Dismemberment Long-term care (self and eligible family members) Supplemental Survivor Benefits Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expensesRetirement Benefits Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) Matching employer contribution into a defined contribution program (new employees) Employer contribution into a defined benefit or defined contribution program (current employees) Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security Option to enroll in the Alaska Deferred Compensation Program Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment optionsSee http://doa.alaska.gov/drb/retirement/index.html for additional information Paid Leave & Other Benefits Personal leave with an accrual rate increase based on time served Eleven paid holidays a year Gym discounts at participating fitness providers in multiple locations throughout the state.See http://doa.alaska.gov/drb/ghlb/employee/health/gymListing.html for additional information