- Customer Service
- Military Experience
Reports to: Field Service Engineering Manager
Perform installations, preventative maintenance and remedial repair maintenance on complex electro-mechanical semiconductor capital equipment at global customer locations.
Create and maintain a high level of customer satisfaction through advanced customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety-first mentality.
Develop action plans for problem resolution and present it to internal and external customers.
Develop improvements for processes, hardware, and software for continuous improvement of the company’s equipment/business operation.
Work closely with the sales team and complete a facility detail form for new systems to ensure ECI equipment complies with assigned location/space requirements at FAB.
Complete detailed Field Service Reports and submit to management in a timely manner.
Document issues that cannot immediately be resolved at a customer site by using the appropriate format.
Additional duties as assigned.
3 + years field service/customer support experience of sophisticated, complex precision equipment.
Bachelor’s degree in chemical engineering, electrical/electronic or mechanical engineering.
Must possess experienced troubleshooting techniques in repairing complex microprocessor controlled electro-mechanical systems.
Well-able to read and interpret electronic/electro-mechanical schematics and drawings.
Ability to work with hand tools.
Knowledge in any of the following areas is a PLUS: Experience working in a FAB facility, closed-loop communications control, electro-mechanical controls or microprocessor-based controllers, chemical handling including acids, FAB safely requirements or practices.
Military experience is also a plus.
Outstanding professional customer service and strong interpersonal skills are essential.
Must be an independent thinker with strong problem-solving capabilities.
Must possess the ability to complete work with a sense of ownership and accountability.
The ability to remain calm and focused under pressure is required.
The successful candidate will be flexible, collaborative and a positive team player.
International and domestic travel required.
Location: Totowa, New Jersey Office Location
Must be US Citizen or hold Permanent Resident status