Desktop Support Technician
Iron Service Global
Pawtucket, RI

Job Summary
Job Description:

  • IMAC support
  • Desktop hands and feet support
  • Asset refresh
  • Asset disposal activity (Excluding physical disposal)
  • Hardware break-fix of end-user devices
  • Smart hands support.
  • Incident recording and update.
  • PC Imaging Experience
  • Liaison with Wipro Service desk, L2 and L3 group as needed (mostly applicable for dedicated sites).
  • Basic end user training not exceeding 15 minutes
  • Third Party / OEM Vendor coordination.

Responsibilities and Duties
Responsibility

  • Provide onsite support as per site categorization to provide operational and technical support
  • Network & Telecom devices are included in support across all sites under Hands & feet support model.
  • Troubleshoot & Resolve Incidents and Problems associated with EUC Equipment and Software, and provide break/fix support, advice, and assistance to Authorized Users
  • Coordinate for EUC service related activities with the Service Desk and other resolver teams
  • Perform support for application certifications and deployment for end point software.
  • Coordinate with third party as necessary to keep Equipment and Software in good working order.
  • All dedicated field support engineers should be available for on call support. (after business hour support if required)
  • Coordinate the activities of Sub Contractor Personnel and third parties providing Support, including: (i) packing and unpacking; (ii) third party vendor technical interactions, including interactions regarding warranty and procurement based on warranty information provided by ; and (iii) any other coordination required for Sub contractor’s performance of Services.
  • Follow the process and procedure defined in the Service Standards regarding OEM recall notices sent to or provided to Sub Contractor.

Job Types: Full-time, Contract

Salary: $18.00 to $25.00 /hour

Experience:

  • Desktop Support: 3 years (Required)

Work authorization:

  • United States (Required)

Contract Length:

  • 3 - 4 months

Contract Renewal:

  • Likely

Schedule:

  • Monday to Friday