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The ideal Customer Support Engineer will demonstrate an aptitude for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a customer facing role where as a Customer Support Engineer you will work to solve product and network problems of low to high complexity and act as a focal point for Customer network problem resolution. As the Customer Support Engineer, you must be able to effectively utilize complex lab setups to duplicate and solve problems.
Demonstrated proficiency with security as it relates to several of the following:
Network technologies (firewalls, routers, switches)
Security tools and technologies
Firewall, VPN, IDS and related network security design and implementation
Strong endpoint security experience, including network design, implementation, and management
Desired security network, and systems related professional certifications are a plus
Ability to communicate effectively both verbally and in writing.
Able to determine problems and deliver solutions with a high level of customer satisfaction.
Excellent communication skills, self-motivated, self-starter, sense of urgency, personable, extroverted personality, well organized, attention to detail.