- Software troubleshooting
- Communication skills
- Customer service
- Phone etiquette
This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others. In 2018, Costco contributed over $39 million to organizations such as United Way and Children's Miracle Network Hospitals.
Costco IT is responsible for the technical future of Costco Wholesale, the second largest retailer in the world with wholesale operations in twelve countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco consistently ranks in the top five of Forbes “America’s Best Employers”.
The primary role of the Software Developer - Support is to ensure maximum productivity and minimum downtime to internal customers, by providing the highest level of support for issues related to the HighJump system and processes in Costco Logistics warehouses and Call Centers in the US. To accomplish this goal, the Software Developer is required to evaluate and address support problems reported by customers, team members, and suppliers.
If you want to be a part of one of the BEST “to work for” companies in the world, simply apply and let your career be reimagined.
Supports solutions to specifications on time, within budget, and with an impeccable degree of quality and precision to specification.
Prepares and presents detailed functional and technical specifications that support functional requirements.
Prepares and clearly communicates best in class methods by which Costco Logistics operations can effectively utilize the enhancements developed.
Interacts with other developers, operations, Product Owners, and Business Solutions Analysts to ensure that the technical solution offers scale and supports business needs.
Creates and maintains documentation standards.
Ensures a high level of responsiveness by evaluating and appropriately responding to support tickets team members. Participates in requirements gathering sessions to ensure clear understanding of needs, as it relates to Operational and/or reporting utilization in our Costco Logistics field operations.
Creates and maintains process documentation and contributes to the development of departmental standards.
Creates solutions to resolve the initial reported problems from team members.
Evaluates and provides recommendations on permanent software changes to solve issues.
Tracks and informs team members of the status of their support tickets throughout the process and promptly resolves issues.
Develops and maintains partnerships with IS Service Desk and other IS teams to ensure quality service and support.
Meets or exceeds performance metrics related to productivity and quality.
Creates documentation for other support teams in order for them to resolve issues.
Completes small size enhancement requests for development and deployment to production as needed.
Reports any occurrences of Customer dissatisfaction to the appropriate Management Service resource.
Adheres to security management practices, as well as promotes established security standards.
Understands and adheres to the Costco Wholesale Mission Statement and Code of Ethics.
Regular and reliable workplace attendance at your assigned location.
Troubleshooting experience with application software suites.
Ability to understand and troubleshoot T-SQL script.
Ability to understand business process and work with operations associates to help navigate through an issue to understand root cause.
Excellent customer service skills and superior telephone etiquette.
Strong communication skills and able to work effectively with all levels of the business and IS.
Demonstrated strong organizational qualities in support of resolving issues quickly.
Responsible, conscientious, and possess a passion for excellence.
Detail oriented and possess strong problem solving skills, with the ability to analyze a situation for potential future problems.
Innovative, creative, and extremely responsive with a strong sense of urgency.
Self-motivated and able to work independently, with little supervision.
Ability to remain calm under stress and time pressures.
Scheduling flexibility in order to provide on-call support coverage in a 24/7 environment, including evenings, weekends, and holidays to meet the business needs.
Experience with Korber/Highjump and or Descartes Route Planning is a plus.
California applicants, please click here to review the Costco Applicant Privacy Notice.
Apart from any religious or disability considerations, open availability is needed to meet the needs of the business. If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.