- Bachelor's degree
- Associate's degree
- High school diploma or GED
- Communication skills
- Relational databases
About LCMC Health
We’re a New Orleans-based, non-profit health system on a mission: to provide the best possible care for every person and parish in Louisiana and beyond, and to put a little more heart and soul into healthcare along the way. And that means we do things a little differently around here.
Treating people like family is the LCMC Health way, and it always has been. Founded by Louisiana’s only freestanding children’s hospital, we’ve grown into a healthcare system that’s built to serve the unique needs of our communities and families.
Today, we offer five hospital locations: Children’s Hospital, Touro, University Medical Center New Orleans, New Orleans East Hospital, and West Jefferson Medical Center. We also offer a network of urgent care centers across the greater New Orleans area. With over 2,000 board-certified physicians specializing in everything from head to toe, our community can count on us to provide the right care, right where they need it.
POSITION TITLE: BUSINESS APPLICATIONS ANALYST
The IT Technical Applications/Systems Analyst 2 reviews, analyzes, implements and supports technology systems. Support includes developing and/or maintaining the technical infrastructure; ensuring best practice operational processes are in place and adhered to; providing recommendations on improvements; providing technical analysis; and driving efficiencies through optimization and automation. Consults with users to identify current operating procedures and to clarify program objectives. Maintains knowledge of commonly-used concepts, methodologies, practices, and procedures, and relies on instructions and pre-established guidelines to perform the functions of the job.
JOB DESCRIPTION DISCLAIMER:
The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC reserves the right to amend and change responsibilities to meet organizational needs as necessary.
Minimum Required: High School Diploma
Preferred: Advanced degree or additional certification in related technology
Minimum Required: High School and 9 years relevant experience, Associates Degree and 7 years relevant experience, or Bachelor’s Degree in IT-related field of study and 5 years relevant experience.
Related experience includes the support of technical application systems, programming, or system integration support. Object-oriented or other programming experience and/or SQL or other relational database experience is preferred.
Minimum Required: None
Special Skills/Training:Minimum Required:
1. Exhibit a high degree of customer service, cooperation, teamwork, initiative, and exceptional judgement.
2. Demonstrated ability to achieve time-based objectives, balance multiple priorities, communicate effectively while remaining organized.
3. Excellent communication skills (both verbal and written).
4. Demonstrated logical problem-solving capability.
Does this position formally supervise employees? No
IT Solution Implementation and Maintenance 40.0%
Performs analysis of identified applications and business processes/functions
Develops, modifies and supports assigned applications/systems as required
Maintains and enhances professional competencies and industry knowledge
Maintains proficiency in working with databases, online solutions and programming languages used at LCMC.
Evaluates vendor capabilities to provide required products or services.
Works with departments to ensure that the technical application is delivering expected value.
Monitors supported systems ensuring appropriate service levels are being provided.
Maintains accurate documentation of all system configurations and other required areas.
Performs system administration to ensure proper configuration and system integrity.
Coordinates implementation of new hardware and software as required.
Provides testing and training documentation as required.
Ensures accountability through timely follow-through and escalation as required.
Communication & Documentation 20.0%
Maintains professional communication at all times.
Prepares detailed programming and/or integration specifications as required
Project Support 20.0%
Works with project managers, developers, and end users to ensure designs meet business requirements.
Provides technical support to project-related activities such as service provisioning and/or deployment.
Assists with the planning, design, and development of new services and technology as required.
Installs and optimizes new hardware and software as required.
Meets project deadlines as assigned.
Other Duties as Required 20.0%
Participates in an on-call rotation as required, able to travel between facilities.
Performs other required duties as assigned.
Where necessary, developments contingency / business recovery plans in the event of a system outage.
LCMC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.