Sales Support Engineer

About $50,000 - $67,000 a year

Brandt Agricultural Products is currently seeking an Area Manager of Product Support for our Northern US region (based in Texas).

Duties & Responsibilities:
Promote Parts Booking programs and work with dealer to grow parts sales
Maintain strong relationships with the Service and Parts personnel at the dealership
Work with Dealers to resolve service issues that may arise on Brandt products
Assist in administering company product warranty/Product Improvement Program (PIP)
Responsible to gather, document failure data (i.e. equipment size, configuration, type and mode of failure) on recurring failures where there is not a known resolution

Travel with a dealer representative to the field to:
Gather further information in a timely manner
Confirm alignment, configuration and proper set up
Take measurements, gather environmental data, and observe operating methods
Instruct dealer tech on minor adjustments or installations as required based off Engineering approved modifications
Make follow up calls
Communicates directly with dealers, TM’s, and other internal departments to maintain relationship with the customer throughout the failure and product resolution time
Make recommendations and work with Platform leads and Quality/Operations on resolution
Continue to investigate field issues until resolution is found
Monitor customer/dealer satisfaction upon resolution
Make recommendations on field update plans
In major failures, lead and coordinate the repair efforts with the Dealer, TM and any necessary internal departments using all necessary resources available
Travel requirement up to 70% on an as needed basis
Contribute to and implement the Customer Support Strategy in coordination with the TM for each dealer
Assist the Service team in development of training materials.

Required Skills

Required Experience
Mechanical Technologist or similar education/experience
Farm background or experience with Agriculture Equipment is required
Valid driver’s license
Analytical and Problem solving skill set
Ability to analyze failure data down to root cause, previous experience is an asset
Strong leadership qualities
High level of customer focus
Excellent communications and organizational skills.
Candidates must be able to obtain or have a valid passport and be able to travel internationally