- Bachelor of Science
- Bachelor's degree
- Communication skills
The System Support Engineer position is expected to perform a variety of specialized and complex activities involved in the installation, configuration, set-up, operations, modification and repair of computer, automated office, telecommunications and multi-media equipment, systems and related hardware and software. System support engineer manages requests from on site users and for systems around the property. This role will be reporting to the Enterprise Technology as well as resort manager.
Ensure all areas of the resort are supported with proper computer systems.
Provide technical support for all resort systems including but not limited to:
CCTV, POS, Servers, UPS, Guest room door locks, Front desk systems, music system
Maintain and support LAN drops
Provide support for Workstations and printers
Service All business applications
Perform system administration and maintenance tasks including:
Management of software maintenance/updates (Windows, Office, etc.)
Management of virus protection and end point protection
General network and user administration tasks
Manage projects including but not limited to:
Digital Signate (Front Desk)
Provide infrastructure support for following:
Manage VLANs and servers
Guest WIFI and Access Points
Patch Panel /Port management
Manage time and escalate issues as needed.
Track and document all setup/configurations of systems, issue resolutions and project support.
Ensure all PCI, Security and Network corporate policies and procedures are followed.
Support Entry card access (beach House, resort main entry, future Big Dipper gates) and programming as well as any future card access to cast areas.
Direct support of frontline Cast for access and hardware/software requests (Traka accesses, Visi Online, key fobs, etc.)
Maintenance of resort time clocks
Management of ordering needed IT supplies (Traka security loops, blank Visi keys, fobs, cord control ties, etc.)
Coordination of timely removal to WDW of outdated hardware to prevent accumulation on property
Other duties as assigned.
After hour / weekend support as needed.
Basic Qualifications :
Proven track record providing end user IT services.
Minimum 5 years of experience as support analyst/engineer including image creation/build, OS installation/troubleshooting
Experience supporting voice/data infrastructure
Emphasis on sharing of knowledge through good communications, peer training, and written documentation
Ability to work independently without intensive oversight
Must be a go-getter and take initiative on a regular basis finding ways to avoid problems proactively rather than just fixing them after the fact
Initiative and ability to research problems independently and find root causes
Positive customer service and team attitude
Focused on quality, organized, committed to continual improvement
Outstanding ability to interact and communicate with all levels of end users
Outstanding ability to organize and prioritize technical services requests
Outstanding ability to diagnose technical problems and quickly find solutions with very little direction/ interaction.
Outstanding ability to quickly learn new technologies.
Flexibility and agility essential to this position.
Experience with ServiceNow module suite and reporting capabilities
Excellent technical, analytical, problem resolution, interpersonal and communication skills
Required Education :
BS or BA degree or relevant experience
Preferred Education :
BS/BA degree in Computer Science or relevant technical discipline
Apple Certified, MCSE, CCNA, ITIL
Additional Information :
Must be available to be on call in evenings and weekends