IS Systems Engineer - Robotic Process Automation Team (RPA) - Benson Tower
Ochsner Health System
New Orleans, LA

About $62,000 - $86,000 a year

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health System and discover your future today!

The purpose of the RPA Team is to develop automated processes to improve financial, quality, and volume outcomes for Ochsner. The IS Systems Engineer will focus on RPA workflow build, testing, and resolution of problems with pre-existing workflows.

This job ensures the stability, integrity, and efficient operation of the information systems by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. Responsibilities include to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems. Participates in technical research and development to enable continuing innovation within the infrastructure, and ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values. Additionally, is responsible for both Architecture and Engineering management processes within Infrastructure and Operations. Thsi job provides level three support for both infrastructure administration and technical support, in restoring service and resolving incidents, and in IT service performance and capacity management. Assists project teams with technical issues in the Initiation and Planning phases of our standard Project Management Methodology and participates in projects focused on smoothing the transition from development staff to production staff by performing operations activities within the project life-cycle.


Required - High School diploma or equivalent

Preferred - Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications.

Work Experience

Required - 2 years IT experience with Master’s degree OR 4 years IT experience with Bachelor’s degree OR 6 years IT experience with Associate’s degree OR 8 years of IT experience

Knowledge Skills and Abilities (KSAs)

Understanding of programming in a variety of languages and frameworks
Self starter; someone that can research problems and come up with solutions with little guidance
Strong IT troubleshooting skills
Must have computer skills and dexterity required for data entry and retrieval of information.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
Strong interpersonal skills.
Proficiency working with databases, on-line solutions and programming languages.
Analytical skills and logical thought processes in order to formulate solutions to problems.

Ability to work under stressful situations so that communications with users, IS staff, and vendors continue to be objective and professional at all times.

Ability to work with frequent interruptions and frequent changes in priorities.

Move through the hospital and off campus sites.

Ability for occasional out of town travel.

Flexible scheduling such as working nights, weekends, extended shifts, etc.

Job Duties

RPA workflow builds, testing, and resolution of problems with pre-existing workflows
Facilitates the day-to-day operation of the infrastructure and maintains proper levels of system and data availability.
Provides installation and support of the technology infrastructure.
Installs and maintains technology related devices.
Coordinates multiple projects including personnel and resource coordination, documentation and management reporting.
Provides Level III Network Server and Infrastructure Support and coordinates and schedules activities with PC Support staff.
Develops and promotes the use of standards, policies and procedures governing use and management of technology systems.
Participates in training, professional development and quality improvement activities.
Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .

Are you ready to make a difference? Apply Today!

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