We are currently hiring for a Dispenser Technician for the Mapei Concrete and Cement Admixtures Team. As a MAPEI Dispenser Tech, you will collaborate with respective area sales representatives to assist and develop demand for the achievement of maximum sales volume in your assigned territory. You will be responsible for performing service activities for a group of field customer accounts; including assisting customers with equipment, product use, orders and applications, set-up, and preventative maintenance. Our Dispenser Technicians assist customers with a technical/consultative selling and service approach. You will represent MAPEI with our full customer base; concrete producers/customers installers, specifiers, structural engineers, civil engineers, key consultants, architects, and others.
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Dispenser Assembly, Installation, Maintenance and Repair
The technical work pertaining to admixture dispensing equipment includes, but is not limited to installation, preventive and scheduled maintenance, calibration, and emergency and service repair.
Travel to customer locations to assemble and install dispenser equipment, including electrical components, troubleshoot basic electrical and mechanical equipment to ensure all parts are operational.
Assemble, install, service, maintain and repair dispenser equipment as needed.
Assist customer in the use and maintenance of equipment.
Work with supervisor to plan and organize installations for maximum utilization and efficiency of materials and equipment.
Maintain customer service log.
Maintain inventory of equipment and parts; ensure availability of all materials needed to install and maintain dispenser equipment.
Assist territory Sales Representatives in the winning and maintenance of customer contracts through building and maintaining professional relationships with customers.
Call in orders to Customer Service Center to place orders for delivery at customer plant as needed.
Must be on continuous call to respond to customer requests for assistance; overnight travel may be required.
Diagnoses and solves technical problems, providing on-site assistance to customer locations for proper application of our equipment/products.
Planning & Scheduling of Dispenser Service Work
Plan and schedule daily, weekly and monthly events in accordance with the needs of the company and the customer.
Interact directly with internal as well as external customers on a daily basis.
The dispenser technician is responsible for managing their ‘response time’.
Dispenser Service Administration
The service administration component requires proficiency with computers in order to execute activities that include but are not limited to: Equipment ordering, Warehouse part re-stocking, Expense reports, Service Information System compliance, Preventative Maintenance, calibration scheduling and compliance.
Actively control expenses and demonstrate stewardship of company resources
Conform with and abide by all regulations, policies, work procedures, safety rules and instructions.
Perform other duties as required.
Trade certification or minimum of 4 years of relevant experience in construction or agricultural industry is desirable.
Proficiency in mechanical, electrical, basic plumbing and control equipment and systems. Reading and understanding electrical and mechanical prints and drawings.
Miniuium of high school diploma or GED.
Must have a good driving record.
Must possess the physical ability to climb concrete plants and platforms, bend and stretch to perform tasks; ability to lift up to 50 lbs. independently; and up to 100 pounds with assistance; forklift experience required.
Have a proficient knowledge of mechanical processes and be able to perform relevant calculations and analyses to assist in operation, sizing, and troubleshooting of processes and process equipment. i.e. Electrical wiring, plumbing, pneumatics, mechanical concepts.
Understand the impact of customer satisfaction to achieve corporate goals.
Must possess competencies such as organizational skills, planning skills, customer orientation and project management skills.
Utilize interpersonal skills such as good oral and written communication skills, tact and diplomacy, and conflict management skills to establish positive working relationships with coworkers, customers, and directors.
MAPEI offers medical coverage options for you and your family. We currently offer two extremely competitive medical plans with minimal monthly employee contributions and very, very low deductibles! We offer dental, vision, flex spending accounts, and more! Our employees earn paid time off, have the opportunity to participate in retirement savings with a company match available, as well as various other company employee-centric initiatives. MAPEI Corporate Video
“At MAPEI our employees are our greatest asset. Our teams provide valuable skills and knowledge that are essential to MAPEI Corporation’s continued growth and future success which is why we honor your efforts and commitment by providing highly competitive compensation packages and one of the most comprehensive employee benefits offering in our Industry. The continued well-being of our employees and their loved ones is of the utmost importance to us.” - President and CEO, MAPEI Americas.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities