Associate Engineer (Level 1)
GRIT Technologies

About $58,000 - $73,000 a year

Department: Service and Support

Reports to: Service Manager

General Summary:
Associate Engineers are typically entry level with less than one year of experience. This person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. This person should be prompt and/or know the importance of communicating ETA's to clients. Most importantly, this person should be eager to learn while following prescribed procedures.

Position Responsibilities:
Answer Help Desk phones
Provide Level 1 phone support
Watch the consoles for new alerts
Escalate as required
Portal/RSM management

Knowledge, Skills, and Abilities:
Experience required with Windows desktop operating systems
Understanding of TCP/IP and troubleshooting Internet connectivity
Experience with Terminal Services
Understanding of relationship between switches, patch panels and connecting nodes to a network
Working Knowledge of Wireless Technologies

Credentials and Experience:
New hire with no certifications
Eager to learn
Takes direction from Engineers/Technicians