Be a part of the team behind our success! At Advisor Group, we support more than 7,000 financial advisors, the people who help everyday Americans achieve their dreams. We’re a billion-dollar business with the mentality and drive of a startup. Join us in building something special.
Desktop Engineering Opportunity in Financial Services
Local Desktop Engineer I
Location: 20 E. Thomas Road, Phoenix, AZ 85012
This position will be responsible for maintaining the current toolset defined for each workstation within the organization as well as deployment, issuing and management of hardware, operation systems and software to all enterprise workstations. Assist staff with the installation, configuration and ongoing usability of desktop/laptop computers, peripheral equipment and software.
Keys: Hardware, Desktop/Laptop Support, O365, SCCM, Desktop Imaging
Software support – Configure, reload, update and troubleshoot all company-approved software.
Responsible for activities around major rollouts and releases including planning for deployments, communication and problem tracking and resolution.
Documents all actions in an ITSM issue tracking system properly to ensure timely follow-up and resolution.
All other duties as assigned.
Associates degree in IT/IS-related area of study from a two-year college or technical school is preferred. High school diploma (or equivalent) in combination with significant experience will be considered in lieu of degree. Minimum of high school diploma or equivalent is required.
Minimum of three years’ prior experience in a computer support role, supporting both in office and external users.
Previous experience in troubleshooting complex aspects of Windows platforms and applications.
Supporting Mac OS in a corporate environment.
Previous experience troubleshooting network connectivity and VPN issues.
Knowledge of imaging systems utilizing Microsoft System Center Configuration Manager (SCCM).
Previous experience with client security tools, BitLocker Drive Encryption or comparable product preferred
Knowledge and experience of Windows Active Directory (Computer accounts, Users and Groups)
Superior customer facing skills, ability to provide support to executive leaders within the organization.
Strong interpersonal, verbal, written and listening communication skills.
Demonstrated organizational, planning and time management skills.
Ability to foster strong working relationships within the team but also across the organization.
Demonstrate ability to share knowledge with fellow team members.
Ability to see an issue to resolution, document a solution and share with fellow team members or when possible eradicate the root cause.
Proficient in a Windows environment, and in the use of MS Office software such as Word, Excel, Outlook.
Proficient in the Mac operating system.
Proficient in the use of trouble ticket applications such Cherwell.
Proficient in the use of multiple forms of communication (e.g. phone, email, and IM) to achieve objectives of the position.
Ability to support software deployments and rollouts.
Ability to interact with hardware vendors for break/fix issues.
Innovative and resourceful approach to problem solving.
Ability to rapidly learn new software applications and hardware.
Ability to prioritize multiple tasks successfully without losing composure and compromising productivity.
Able to work both independently as well as collaboratively.
Able to maintain a professional demeanor and to interact with all levels within the organization.
Able to lift and carry 50 lbs
Able to travel up to 10% of the time.
Must be able to uphold Advisor Groups Values & Performance Principles of integrity, results, customer focus, teamwork, and innovation
ITIL Foundation certificate