IT Project Engineer
Run Business Solutions
Amarillo, TX

APPLY ON OUR WEBSITE IF YOU ARE QUALIFIED - www.run.biz

GENERAL SUMMARY:

The Project Engineer is responsible for the design, implementation, and installation of small to large projects. Client satisfaction throughout the project timeline is essential. The Project Engineer will work closely with the Project Manager to meet deadlines and communicate to the customer effectively.

Expected Outcomes

  • Success in the Project Engineer position will be based on your ability to meet or exceed the client’s expectations while ensuring the work is completed accurately and within the defined parameters.
  • Assisting with escalated tickets will be required in this position along with any other service requests needed to ensure customer satisfaction.

Essential Duties and Responsibilities

  • Prepare, schedule, coordinate and follow-through with assigned tasks
  • Cooperate and communicate effectively with Project Manager and participants to provide assistance and technical support
  • Assist in scoping and developing project plan
  • Attend weekly progress meetings
  • Provide application support by researching, analyzing, and implementing the purchased solution
  • Ensure SLA’s and quality metrics are met
  • Install, configure, and implement purchased software and hardware

Knowledge, Skills, and/or Abilities Required:

  • Ability to work on multiple priorities and/or projects simultaneously
  • Organized, detail-oriented, and self-motivated
  • Ability to successfully train the client on the new solution(s) implemented
  • Problem-solving abilities and ability to meet reasonable deadlines
  • Ability to build positive and collaborative relationships
  • Willingness to develop professionally
  • Ability to work with little supervision and manage a team
  • 5+ years of experience providing telephone and remote technical support troubleshooting hardware and software including: PCs, laptops, servers, printers, and LAN/WAN equipment
  • Experience with the Microsoft family of software solutions including Windows 7, Windows 8, Windows 10, Windows Server, as well as the Office Suite
  • Experience with server virtualization (Hyper-V or VMware)
  • Experience with Microsoft Active Directory domain environments
  • Experience with Microsoft Exchange/Office365 support and configuration
  • Networking experience including Layer 3 routing, firewalls, VPN, NAT are a plus
  • Serve as on-call escalation contact on a monthly rotation

Key Competencies

  • Strong customer relationship
  • Excellent written and verbal communication skills
  • Problem analysis and problem-solving
  • Formal presentation and speaking skills
  • Persuasiveness and ability to adapt
  • High stress tolerance
  • Excels in team collaboration and efficiency
  • Driven, dedicated contributor that expects high quality results from him/herself and the team he/she leads
  • Strong critical thinking and analysis skills

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

Job Type: Full-time