We are seeking a skilled technical resource that thrives on supporting diverse environments while delivering superb customer service. This position requires the desire and discipline to be able to help customers troubleshoot user applications through the entire stack. Members of the Applications Engineering - Collaboration group are expected to be able to drive alarm notifications and client submitted tickets to resolution while working with the customer in a professional and client first environment.
Microsoft Active Directory
Microsoft Office 365
Microsoft Lync/Skype for Business
Mimecast / Anti-Spam products
Azure Active Directory
One plus year experience in relevant fields.
Basic understanding of Exchange database integrity, performance, replication, and connectivity issues. This also includes Exchange database/mailbox backups and troubleshooting restores.
Basic understanding of mail flow, including MX Records, Anti-Spam implementation, and all the way down to delivery to the software client receiving the message.
Basic understanding of Active Directory, including user, group, GPO, security, and file management implementations, as well as overall deployment, configuration and monitoring of domains.
Basic understanding of DNS, including A records, reverse lookup, deployment and troubleshooting.
Basic skill in powershell, vbscript, and/or batch scripting, utilization, and troubleshooting.
High attention to detail and ability to own issues/projects to see them through to completion.
Good client management skills including written and verbal communication. The ability to communicate complex issues and ideas to a variety of audiences.
Ability to work in a collaborative team environment but also execute on project tasks individually.
Participation in on-call and off hours’ responsibilities, potentially including holidays and weekends.
Desire to improve existing systems, automate processes, and writing related documentation.
Maintain a technical understanding of current and emerging products in relevant fields.
Team oriented. Enjoys working with teammates and willing to jump in to assist issues and projects.
Microsoft Terminal Services/ Microsoft Remote Desktop Services
Network Load Balancing Appliances
AppDynamics Monitoring/Performance testing
Azure IaaS skills / certifications