- Communication skills
This is an entry level technical position for degreed Mechanical Engineer applicants. This position is remote. Applicants should have Computer Aided Design (CAD) and/or solid modeling familiarity. Recent graduates will be considered.
Hawk Ridge Systems Technical Support agents become experts with SOLIDWORKS products and gain many SOLIDWORKS certifications along the way. This position will have an emphasis on SOLIDWORKS.
Provide technical support to external customers in a post-sales capacity.
Develop and maintain technical expertise in SOLIDWORKS applications.
Learn new skills and applications as new products are launched.
Constant communication with customers via phone, chat, and e-mail to solve installation, crashing, and general usage type cases.
Bachelor’s in Mechanical or Mechatronics Engineering required.
Strong proficiency in SOLIDWORKS. Experience with 3D CAD applications such as Inventor or Creo will also be considered.
Real-world insight & knowledge of the role of 3D CAD applications in industry.
Strong verbal and written communication skills (English) as well as excellent customer relations skills.
Strong familiarity with Microsoft Operating Systems & MS Office products.
Experience with TCP/IP troubleshooting would be a bonus.
Self-starter with the ability to take initiative and accomplish tasks.
Possess excellent problem definition and problem-solving skills.
Hawk Ridge Systems is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Hawk Ridge Systems prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Hawk Ridge Systems conforms to the spirit as well as to the letter of all applicable laws and regulations.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)