This front line leader will be responsible and accountable for leading and managing a team of facilities cast members at Aulani, A Disney Resort & Spa.
This position requires a team player with exceptional leadership skills and a strong bias for action. We are looking for an inspirational leader who will bring strong managerial, customer service and interpersonal skills to the role. This salaried leader will manage a team of hourly cast members (Electricians, kitchen mechanics, HVAC technicians, plumbers, facility support crafts workers and generalists) in the day-to-day operations at Aulani, A Disney Resort & Spa.
Supervise the engineering employees; responsible for interviewing, scheduling, training, development, coaching and counseling. Provide open and clear communication. Provide recommendations and conduct performance reviews. Resolve issues and recommend disciplinary action as appropriate.
Implement and schedule all property and equipment PM programs in compliance with Disney standards and local, state, and national codes and regulations to ensure safety, guest and cast member satisfaction, to protect the assets and to maintain the resort in first class condition.
Lead a team of hourly cast members by coaching, mentoring, motivating, empowering, removing obstacles and holding individuals accountable to overall job performance and adhering to all company policies and procedures
Oversee the maintenance engineering team performing daily preventative and corrective maintenance throughout the resort
Make productive and positive contributions to safety, service and departmental performance
Provide technical oversight and direction for the troubleshooting, repair, refurbishment, and show quality of the Aulani, A Disney Resort and Spa facilities assets
Develop a high level of teamwork and cooperation among various departments and with all leaders while managing safety, regulatory compliance and productivity
Minimum of 5 years management experience in a maintenance environment and a minimum of 3 years within a hotel maintenance environment
Experience in facilities and/or kitchen maintenance. Demonstrated knowledge and understanding of electrical and mechanical systems.
Demonstrated ability to manage performance and hold team members accountable
Strong partnering, coaching and mentoring skills
Strong interpersonal, organizational and time management skills
Strong written and verbal communication skills; ability to communicate effectively within all levels of the organization, both verbally and in writing
Demonstrated ability as a team leader
Organized and systematic approach to problem solving
Proven decision-maker with the ability to handle multiple tasks while under time constraints
Ability to develop management reports, accurately report information, and deliver projects on time and use various office (MS Word, Excel and Outlook) and accounting programs
Strong customer satisfaction focus/perspective
Experience in project process, development, and implementation
Experience in financial management. Assist in creation and adhere to annual budget for department
The successful candidate must be willing to work evenings, holidays, weekends, and various shifts, as needed
Knowledge of HotSOS or comparable software
Two year Technical Degree or equivalent experience in the facilities, mechanical, and electrical fields
BA/BS degree in an engineering or technical discipline