- ITIL Certification
Join SAIC’s Information Technology (IT) Support Services Team in the Network Operations and Security Center (NOSC) of the US Air Forces Central Command (USAFCENT) Communications Directorate (A6). This opportunity places you at the tip of the spear for Engineering, Operations and Maintenance, Cyber Security, and Defensive Cyber Operations supporting the warfighter in the Southwest Asia area.
USAFCENT is the air component of United States Central Command (USCENTCOM), a regional unified command. USAFCENT, in concert with its coalition, joint and interagency partners, delivers decisive air and space power on behalf of USCENTCOM for the security and stability of the Southwest Asia (SWA) region. The USAFCENT NOSC delivers cyberspace command and control (C2) superiority to the warfighter by engineering, implementing, securing, managing, operating and maintaining USAFCENT’s Non-Classified Internet Protocol Router Network (NIPRNet), Secret Internet Protocol Router (SIPRNet), USCENTCOM Partner Networks (CPN-X), and associated C2 networks, systems and services.
The USAFCENT NOSC executes the full-spectrum of IT services management and operations for USAFCENT networks 24 hour-a-day, 7 day-a-week (24/7); and is tasked by USCENTCOM to provide information assurance (IA) boundary intrusion detection and intrusion prevention for USCENTCOM components. Comprised of NOSC operations, operations support, cybersecurity, network engineering, and command support functions, the USAFCENT NOSC plans, engineers, installs, integrates, operates and maintains, protects and manages enterprise-wide network and systems architecture, infrastructure and services; and provides enterprise-level oversight to its subordinate and supported communications support activities.
Candidates will be working at Shaw AFB, SC and/or Lackland AFB, TX. Frequent temporary duty (TDY) and/or deployment travel to OCONUS locations in the USCENTCOM AOR is required to support sustainment, site surveys, installations, upgrades, integration, testing, troubleshooting and other mission-related requirements.
The candidate for this position provides solutions to a variety of technical problems of moderate scope and complexity where analysis of situations or data requires a review of the variety of factors through frequent use and application of technical standards, principles, theories, concepts and techniques.
VTC Engineering & Administration:
Ensures the efforts of the deployment project managers, infrastructure management and systems management and engineering teams
Direct and manage efforts of telecom technicians, workloads
Stay apprised of all inter and intra organizational projects and issues in EUE
Ensure internal processes and procedures are documented and updated
Ensure that all OLA’s for all relevant processes are created and maintained
Develop and conduct employee performance reviews and monitor progress towards objectives quarterly and provide updates and revisions as required.
Responsible for telephone port allocations
Provide interface to Customer on high level issues or requests
Oversee day to day resolution of system problems and root cause analysis
Ensures documentation of entire Telecom Network and infrastructure
Ensures the Change Management Process is being followed
Collaborate with LAN/WAN organizations on current and future network configurations
Provide management and serve as an escalation point for the deployment and infrastructure staffs
Provides guidance to staff and monitors performance
Provide monthly reporting on open project, outstanding issues and staff performance
Work special projects as assigned by manager
Ensure that Telecom Equipment Tracking system is updated with all relevant changes as modifications are completed
Build efficient relationships with interface organizations (i.e., CREF, Site Support, ITO)
Ensures that the staff meets the established SLAs
Monitors ticketing queues
Ensures system backups and preventative maintenance occur on a scheduled basis
Ensures maintenance vendors are performing to the contract
Oversees troubleshooting and resolution ensuring escalation in a timely fashion
Provides and keeps current detailed documentation of processes.
Specific duties for this position include, but are not limited to:
Design, engineer, configure, install, integrate, and operate and maintain enterprise VTC hardware, software, services and infrastructure.
Support video products and platforms such as Cisco Meeting Server, WebEx, and VCS Express Way.
Troubleshoot escalated issues to identify and repair complex LAN and WAN VTC connectivity issues, including but not limited to, QoS call routing and gateways.
Comprise Implementation knowledge of QoS and CAC, troubleshooting complex network regarding call routing and gateways.
Analyze a myriad of networking metrics and recognize sub-par network performance.
Develop reports and trend analysis documentation on bandwidth and network security incidents.
Bachelors and two (2) years or more experience; Masters and 0 years related experience. In lieu of a degree, four (4) years of additional experience is required. In addition the following certifications and skills are required: Security+ or CCNA-Sec, VCA, MCP – Server, CCNP, and ITIL Foundation.
ITIL 4 Foundation certification or any ITIL v3 Intermediate certification. Any equivalent IAT-III certification, if not the certification listed above.
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability