The Systems Engineer Intern will provide systems engineering, technical verification and test support for CEFD advanced satellite IP based solutions. The systems engineering team are responsible for supporting all CEFD advanced satellite IP hardware and software products. The System Engineer Intern will be responsible for the processes, work flows and some components of the Engineering lab. The systems engineering staff will assist and be the escalation point for support. The position may require up to 10% travel (international and US domestic).
Provide basic systems engineering support for CEFD satellite IP hardware and software, NetVue IMS.
Systems engineering and technical verification and test support.
Third-party Systems integration testing and Product Enhancement.
Responsible for verification and testing of CEFD products hardware and software in the engineering lab.
Participate in all verification and test processes. Maintain the verification and test work flow and processes.
Install hardware/software in the engineering lab, and test the equipment to ensure it meets published engineering specification(s).
Install CEFD patch releases in the engineering lab, and test the software to ensure it meets the published engineering specification(s).
Provide input to and write procedures for CEFD equipment test and evaluation.
Provide input to and write CEFD acceptance test procedures.
Produce test reports and distribute to PSO Management.
Maintain the engineering lab.
Maintain an inventory of equipment in the engineering lab.
Maintain a configuration document for the engineering lab (IP schemes, installed software releases, hardware rack elevations, etc). The document will be published as frequently as the lab configuration changes and made available to all PSO staff.
Support customer focused communications and interventions providing expert knowledge on verification and test support (bug fixes, customer debugging).
Support TAC engineers in meetings with CEFD customers discussing bugs and/or customer issues/problems. The meetings may be focused on educating the customer about the CEFD product and/or the software.
Must be able to develop a rapport and build a productive working relationship with CEFD customers and Engineering Staff.
Highly Desirable Knowledge and Skills
Strong understanding and detailed knowledge of networking and IP protocols to trouble shoot, debug and diagnose problems.
IP protocols - TCP/IP, UDP, QOS, SNMP, HTTP, IPSec, Telnet.
Familiarity with ancillary technologies used to support IP networks (e.g. management and metric gathering tools (SNMP), packet capture and analysis tools (Wires hark), SQL browser tools (MySQL Browser, Navicat).
Basic knowledge of the maintenance, troubleshooting, repair and installation of:
Commercial satellite earth station or VSAT terminal equipment - including HPA/BUC, LNA/LNB, RF converters, and satellite modems.
Computer and satellite/WAN/LAN network hardware and systems – including switches, routers, VoIP gateways, fire walls, VPN concentrator's.
Satellite communications and RF knowledge including familiarity with C Band, Ku band, L-Band and an understanding of RF system block and level diagrams.
An understanding of:
PC OS and hardware - Windows XP/Win7, Windows2000 and 2008 Server.
PC Software - high quality software skills with, and prior experience, using MS Word, Excel, PowerPoint and Visio.
Test Equipment - Packet Sniffers/Protocol Analyzers, LAN/WAN Analyzers, Spectrum Analyzers, Noise Generators, Satellite Delay Simulators, BER Test Sets desirable.
Experience with the non-technical aspects of satellite and network engineering:
Interfacing with various levels of employees and departments.
Must be able to develop a rapport and good working relationship with internal CEFD customers (TAC engineering, CEFD Engineering).
Providing reports and updates to mentors in a lab setting.
Strong documentation, communication and analytical skills.
Excellent command of English is required.
The candidate must possess first-rate writing skills.
Ability to read, analyze and interpret technical manuals and procedures.
Ability to write technical training manuals, presentations, reports, business correspondence, and process and procedure documentation.
Ability to effectively present information and respond to questions from groups of Managers and customers.
Predictable and regular attendance required.
Ability to work productively with limited supervision.
Desirable Knowledge and Skills (the following skills will bring an advantage to the potential candidate)
Prior experience working in a technical test lab environment. An understanding of:
Scientific Method in test validation
The OSI Layered Model
Working in or minimal experience in a test lab environment
Required Qualifications and Experience
Current College Student studying in an Engineering Discipline, working towards a Bachelor's Degree in Electrical Engineering, Communications Engineering, Space Sciences or Aero Space Engineering at an accredited college or university. (Can be a similar discipline or an equivalent amount of education and work experience).
Comtech EF Data Corp. is a leading supplier of communications equipment with a focus on satellite bandwidth efficiency and link optimization. The high-performance satellite communications ground equipment is deployed globally to support mission-critical and demanding applications for government, mobile backhaul, premium enterprise and mobility. Service providers, satellite operators, governments and commercial users wanting to optimize communications, increase throughput and delight customers, are leveraging the performance and flexibility of the Comtech brand. The solutions are facilitating fixed and mobile networks in 160+ countries and across every ocean. For more information, visit www.comtechefdata.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.