- HDI Certification
- Computer networking
- Software testing
Monitors and responds to technical control facility hardware and software problems utilizing hardware and software testing tools and techniques. May interface with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance. May assist with installation of terminals and associated hardware. May provide LAN server support. Requires strong knowledge of PC/LAN communications hardware/software, in a multi-protocol environment, and network management software.
Some additional training beyond high school, but less than an Associates Degree.
Certification, Registration & Licensure
IT specific certifications desired may include Microsoft, HDI or Cisco and/or two to four years of network or desktop troubleshooting experience. Requires 2 to 4 years experience in data communications troubleshooting.
Repairs, installs and relocates hardware such as computers, printers, scanners, fax machines, telephones
and other IT supported equipment.
Specializes in at least one area of technology.
Manages and prioritizes service calls via telephone, voice mail, e-mail, self service and in person requests
Categorizes, logs and tracks incidents and problems using service desk management database and
maintains history records and related problem documentation.
Manages equipment using databases, spreadsheets, equipment cards and asset tags.
Calls hardware vendors to request service for products.
Provides off-site support requiring travel to remote locations.
Takes responsibility for individual performance goals.
Creates and maintains IT system documentation per the IT Documentation Policy.
Researches software and hardware problems. Consults with supervisor, programmers, engineers or
analysts to explain errors or to recommend changes to applications or application distribution processes.
Assist and educate clients on software and hardware; on-site, in a classroom or recommends outside
contractors to provide training.
Identifies trends and makes recommendations to reduce incident rates.
Participates in Client Support on-call rotation.
Endorses, supports, and champions the outcomes of ITS process improvement initiatives.
Complies with ITS Policies and Procedures.
Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
EEO is the LAW
Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.
Physical and Work Requirements
The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Dictionary of Occupational Titles Material Handling Classification is MEDIUM. The employee must regularly lift, carry or push/pull up to 10 pounds, frequently lift, carry or push/pull up to 10 - 25 pounds, and occasionally lift, carry or push/pull up to 20 - 50 pounds.
The employee is frequently required to hear and perform activities that require fine motor skills, reach, sit, speak, stand, and walk. The employee is occasionally required to bend, climb, do repetitive motion, drive, kneel, and squat.
Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.
The employee is occasionally exposed to electrical hazards - shock, moving mechanical parts.
The noise level in the work environment is usually moderate.