Arlington County's Department of Community Planning, Housing and Development (CPHD) is seeking a Code Enforcement Technician I to join the Code Enforcement team of our IAS-accredited, award-winning Inspection Services Division.
The Inspection Services Division is responsible for working with Arlington citizens and developers to build and maintain property throughout the County. Our Code Enforcement section enforces the Virginia Statewide Building Code and other local ordinances relative to the maintenance of conditions at existing properties. The candidate in this position will report directly to the Code Enforcement Manager and will provide vital administrative support to the Code Enforcement team.
Specific duties include:
Managing primary communications, disputing resolution, and case intake for the Code Enforcement Program;
Providing customer service support, including status updates and inter-agency referrals;
Providing administrative support to a mobile workforce;
Identifying, supporting and communicating staff actions and deadlines using available technologies;
Assisting in team civic representations, initiatives and training with other agencies and as a member of a task force;
Preparing correspondence and processing Freedom of Information Act (FOIA) requests and high-level responses for the County Manager and the County Board;
Monitoring and maintaining supplies, equipment, and resources at required levels for the enforcement program; and
Processing invoices and payments related to enforcement program initiatives.
The successful candidate in this position will be:
Technologically savvy, has impeccable customer service skills, which include excellent written and oral communication, and has experience multi-tasking to aid in complaint resolution; and
A team-player individual with experience working in a collaborative environment who would love the opportunity to achieve the shared goals of the Department, Division and County.
Minimums: High school, vocational school, GED certificate, or the equivalent, plus two years of experience in progressively responsible administrative and customer service position. Up to one year of this experience must be in an area related to code enforcement and inspection services.
Substitution: Successful completion of college coursework from an accredited college or university can be substituted for the experience requirement on the following basis: 2 years = six months of experience. Education may not substitute for more than 18-months of experience.
Desirables: Preference will be given to applicants with experience in one or more of the following:
Working on a team in a professional, high-profile, fast-paced environment;
Prioritizing competing demands;
Triaging constituent/client requests and seeking resolution; and/or
Proficiency in Microsoft Office.
A pre-hire background check will be made on all candidates who are selected for employment. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.
This is a 40-hour per week position with core work hours generally between 8:00 a.m. and 5:00 p.m. Monday through Friday. Due to the nature of the work, there are some limited requirements to assist in overtime meetings that may occur outside of core work hours.
Your responses to the supplemental questionnaire are considered part of the selection process and are required for this position. Please do not give "see resume" as a response to the questions. Incomplete applications will not be considered. In order to receive full credit for your experience, please ensure that you have included details of all relevant work experience on your application and have completed the Supplemental Questionnaire in its entirety.
The salary listed at the top of this announcement is for FY22, effective July 1, 2021.