To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Customer Success Group
We are looking for an ambitious teammate to join our cutting-edge support team! This position is for individuals who are highly motivated, self-directed and have a desire to work on the #1 cloud-based platform. Learning opportunities are limitless. Our Support Engineer profile is one of the best opportunities to master the Salesforce Platform and achieve your career goals. You must possess excellent analytical and communication skills, and have the passion to deliver outstanding support. The Global Support work environment is highly customer-focused and fast-paced, operating globally to provide 24/7/365 technical support.
Provide Technical Support for customer-facing Salesforce mobile applications: Salesforce Mobile app, Field Service Lightning Mobile app, Mobile Publisher / Community Publisher apps, and Inbox app.
Resolve customer service issues and skillfully manage complex customer service problems created through customer portal, email, phone, chat and other channels.
Answer technical questions, solve technical problems, and suggest appropriate workarounds and communicate best practices related to Salesforce mobile apps
Manage customers' expectations and experience in a way that results in high customer satisfaction.
Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the Salesforce community.
Research, document, escalate cases according to procedure.
Actively participate in job related training.
Assist with the design and delivery of product and other technical training.
Review support cases for technical and troubleshooting accuracy.
Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.
Complete assigned project responsibilities
2-5 years of prior experience in Technical/Customer Support
Experience with Salesforce.com and/or CRM applications.
Demonstrated analysis, problem solving and skills troubleshooting expertise
Strong continuous learning skills to adapt to new technologies and changes in the workplace/job function
Detailed, organized and results oriented and ability to effectively prioritize issues as required
Excellent written and verbal communication skills
Comfortable interacting with all levels of management
Ability to multi-task and perform effectively under pressure
Strong values surrounding team work and peer communication
Solid understanding of Internet technologies:
firewalls, web servers, web proxy servers, etc.
Basic knowledge and understanding of MDM, SSO, and Mobile Security technology
For Colorado-based roles:
Minimum annual salary of $66,600 You may also be entitled to receive 10% bonus, restricted stock units, and benefits
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. We are working to improve the state of the world.
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
As a federal contractor, Salesforce is required to verify that all US-based employees are fully vaccinated against COVID-19. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation.