The Engineer will work under general supervision and is responsible for basic tasks towards implementation, maintain and/or enhance Comerica computer systems. This role will collaborate with various technology teams and vendors. This role will also address routine details involved with deploying, developing, operating and/or implementing new systems.
Partner with clients and technical resources to create, design, implement and or maintain applications in the desired environment.
Aid in the creation of estimates for System Design, Development, Testing and/or Implementation.
Understand the Infrastructure (IaaS) and Platform as a Service (PaaS) models.
Aid in testing as defined in department standards.
Assist with the monitoring of system performance and troubleshoot alerts from commercial, open source and locally developed monitoring tools.
Work with supervision to provide system failure analysis and recovery recommendations.
Support Business continuity planning and testing.
Work with peers to perform hardware/software configuration.
Work with peers to serve as liaison with non-technical people, operations personnel, and/or field service personnel; interact directly with customers to negotiate solutions and implementation specifics.
Maintain tools for deployment, monitoring and operations.
Troubleshoot and resolve issues in our dev, test and production environments.
Aid in the establishment and recommends policies and procedures for system use and services.
Support team members' incident management problems and issues related to applications and or systems.
Aid in the determination and resolution of root cause behind reported problems and issues.
Aid with the development and/or maintenance of system documentation.
Aid with proactive maintenance toward select systems.
Participate in the design, development, testing and implementation of enhancements required.
Utilize all appropriate departmental guidelines and processes.
Assist in the development or maintenance of appropriate application documentation.
Bachelor's Degree in Math, Science, Engineering or High School Diploma or GED and 4 years of technology experience
6 months of Technology experience
6 months of experience collaborating with others to solve business problems
This position is not eligible for sponsorship. Must have indefinite employment authorization.
Auburn Hills Operations Center
8:00am - 5:00pm Monday - Friday