BE A MAKER
At Simpson Strong-Tie, there’s a common thread connecting the people who work here: the drive to make things better and figure out how to get it done. We call it the Maker mindset. For over 60 years, our employees have fostered a collaborative workplace where people are engaged in creative thinking from the first day on the job onward. No matter what role you’re in — from production, to sales, to engineering — you’ll contribute to the growth and success of the company by having a Maker mindset.
When you think of the best a family has to offer — support, collaboration and respect — that's what we value. When there's a win, we'll cheer you on. When there's a snag, coworkers step in to help you out. Working on solutions together is just the way we do things here, and that creates an atmosphere that often feels like home.
You'll work alongside talented, passionate, dedicated, humble and genuinely kind people who are all contributing to our shared mission: to provide solutions that help people design and build safer, stronger structures. It's this mission and our strong people-focused values that have made Simpson Strong-Tie a unique place to work — a place where you can connect, create and build your career. We invite you to learn more about our culture and why our employees are our most loyal customers.
You want to be an important member of a strong team of other makers who take pride in their work and support each other. As a Technical Support Representative you will collaborate with Branch Engineers, Training Manager, and Sales Managers to provide technical support and large project quoting to a diverse customer group. This unique position relies on extensive knowledge of construction practices (especially wood framing) and our product lines, familiarity with internal quoting programs, excellent written and verbal communication skills, and rational decision making to support our internal and external customers. If career growth is important to you, we not only know how to help you with that, it’s what we love to do: https://youtu.be/PUqzuWryYcU.
WHAT YOU’LL BE DOING (% of Time)
Investigate and answer internal and external customer inquiries related to all Simpson product lines (connector, lateral, concrete, and fastener), product usage, and other technical inquiries. Communicate production capabilities and limitations and provide information on allowable product modifications. Questions are received via phone, email, web, or in-person. Record high quality interactions with customers in Salesforce. (65%)
Act as primary or back up for quoting various product lines. (15%)
Develop tools (literature, spreadsheets, templates, etc.) to improve communication and efficiency. (10%)
Assist with internal training on technical topics related to the use of Simpson Strong-Tie products. (5%)
Special projects as directed by the Branch Engineering Manager or Branch Engineers. (5%)
DESIRED SKILLS AND EXPERIENCE
If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too:
Bachelor’s Degree (BA/BS) preferred.
0-1 years relevant experience in industry.
Problem Solving: ability to identify the information needed to solve a problem effectively. Recognize potentially adverse customer reactions and develop better alternatives.
Customer focus: quickly and effectively solve customer issues and maintain productive customer relationships. Readily adjust priorities to respond to pressing and changing customer needs.
Communication: excellent communication skills; written and verbal, proof reading, professional phone demeanor. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Teamwork: maintain a collaborative approach in dealing with other Simpson Strong-Tie employees. Demonstrate a genuine commitment to reach mutually beneficial solutions. Enthusiastic attitude and ability to work well with others.
Math: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply concepts of basic algebra and geometry.
Accountability & Dependability: ability to show up to work on time, and follows instructions, policies, and procedures. Ability to meet productivity standards, deadlines, and work schedules.
Computer Skills: excellent proficiency in Microsoft software environment including Word, Excel, Access, Outlook and PowerPoint. Experience with AutoCAD, Simpson Strong-Tie software & web applications.
This job requires minimal domestic travel.
WORK STATUS & LOCATION
This full-time, non-exempt position is located in McKinney, TX.
Relocation is may be considered for this position.
In keeping with the Company's commitment to the communities in which it does business, we are an equal opportunity employer. This means that to the fullest extent required by local law, employment decisions are based on merit and business needs and not on race, color, citizenship status, national origin, ancestry, sex, gender (which state law may define to include gender identity/expression, transgender identity, pregnancy, childbirth or related medical condition, and gender stereotyping), sexual orientation, age, religion, creed, physical or mental disability, genetic information, medical condition, covered marital status, protected veteran status, or any other basis protected by applicable law.
Please note all job offers are contingent upon a successful background investigation and drug test.