This position is at our IMA plant in Detroit, MI
Ensure customer satisfaction through quick follow up to problems/ customer concerns, good root cause analysis, and complete feedback.
Coordinate special build events.
Assist in TS16949/ISO 1400 I maintenance.
Thoroughly evaluate all customer returns and determine root causes.
Communicate build concerns to work areas.
Publish Quality Alerts as required.
Monitor PRR System for customer problems (coordinate responses with QA Manager) (assigned quality engineer).
Coordinate seat replacement and pickup requirements.
Communicate daily with customers (phone or visit).
Follow up to ensure that standard work instructions, control plans & process FMEA address all customer build concerns.
Continuously review process to look for process improvement activities.
Review Scrap data to evaluate necessary corrective action.
Perform process audits and take appropriate corrective action/ follow up.
Facilitate use of Statistical Process Control on manufacturing floor. Monitor Quality Gate activities.
Assure that quality documentation on production floor is appropriate, meet requirements set forth on control plan, part prints and TS16949/ISO 14001.
Conduct and direct MSA activities on new gauges or precision equipment.
Assure that inspectors have the appropriate tools to perform their job.
Review supporting quality documentation to ensure it is filled out completely and correctly.
Assist Quality Supervisors with managing Quality Assurance hourly employees - both laboratory and inspectors.
Other duties as assigned.
We prefer an individual with a good understanding of statistics, problem solving, manufacturing processes, and computers,
4 year degree or related experience
good written/verbal skills.