The primary purpose of this position is to support RTE customers in IT related activities for Rudolph’s ISG products.
Preferred location: Munich, Germany area due to ease of access to our customer base.
Provide best practices for major Linux server administration and Database maintenance activities.
Manage and de-escalate customer issues, facilitate resolution to problems working cross functionally and with customers.
Work closely with the Director of Quality and Solutions Support, the Field Sales organization, and Field Applications Organization.
Review customer specifications and system configurations with the field sales, the customer and within the Rudolph organization.
Work with Sales and Technical Support to monitor progress of installations. Create and facilitate periodic meetings reporting complications and actions needed from HQ.
Perform IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting company business processes and operations.
Analyze, install, acquire, modify and support operating systems, database or utilities software.
Plan, design, acquire and may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set.
Education & Experience:
5+ years of experience in installing application software on VM and Cluster environments along with managing Linux and Oracle environments. Knowledge of Vertica database is an advantage.
Bachelor’s degree in Computer Science, Electrical Engineering or related fields; Master’s degree preferred.
Preference for understanding of Yield Management & Process Control software.
Experienced in support of large-scale enterprise customers.
Proven ability to effectively interact with internal engineering teams.
Excellent communication, problem solving and analytical skills
Responsive, considerate and passionate about customer success
Good listening skills and ability to make informed decisions
Working knowledge of Issue tracking & Customer Support software tools