Typical Day in the Life
A typical day as a Support Engineer might include the following:
Provides excellent technical assistance and desktop support to end users.
Installs, modifies, and repairs computer hardware and software.
Troubleshoots computer systems and/or printer hardware issues.
Troubleshoots software issues.
Troubleshoots miscellaneous network and server issues.
Asks questions to determine nature of the problem.
Walks end users through the problem-solving process.
Documents end user's queries, problems, and solutions.
Follows up with end users to ensure issue has been resolved.
Provides onsite support for Help Desk in a multi-location office.
Maintains office hardware and software inventories.
Serves as a back-up resource for the Help Desk call center.
Travel to client sites 25% of the time.
Who You Are
You are inquisitive and enjoy learning about new technologies as well as industry sector developments.
Your professional experience with PC hardware and software is not only diverse, but equally expansive.
You are a multi-tasking master, and there has never been a deadline you could not meet.
Customer service is your forte and you love helping others.
You possess proven problem solving and troubleshooting abilities and attention to detail while communicating clearly in writing and verbally.
You hold yourself to the highest professional standards and maintain strict client confidentiality.
You have a Bachelor's degree in Information Technology, Computer Science or a related field. An equivalent combination of education and experience may be substituted.
Must be authorized to work in the United States permanently without the requirement of sponsorship at any point in the future.
What to Expect Next
We'll be in touch! If you look like the right fit for our position, one of our recruiters will be reaching out to schedule a phone interview with you to learn more about your career interests and goals. In the meantime, we encourage you to check us out on Facebook, Twitter, Instagram, LinkedIn or our About Us page.