As part of Planning and Development Services, this position works on a team of Project Specialists who support the Planning and Public Works Departments. Under general direction, to coordinate the intake of development review and building permit applications, provide detailed information to walk-in customers at the Planning and Development Services Center public information counter related to land use and zoning regulations, building codes, engineering and development review processes and to perform related duties as required.
Serve as the Project Specialist team expert for interpretation of regulations in field of discipline and a liaison to the associated work group.
DUTIES & RESPONSIBILITIES:
1. Provides exceptional customer service to City of Boulder residents and internal city staff through careful listening and understanding of customer concerns and uses personal initiative to resolve issues in a manner consistence with adopted regulations, policies and procedures.
2. Works as a Planning and Development Services Center (P&DS) team member to provide centralized information, application in-take and over the counter reviews, and to coordinate service delivery across departments and the city organization. This includes the following:
- Researches background property and zoning information.
- Analyzes site plans, architectural plans, floor plans and grading plans.
- Reviews, evaluates and makes recommendations for by-right and discretionary review project applications, including site review, use review, annexation, subdivision, and building permits.
- Analyzes project applications with an understanding of applicant's overall objectives to ensure proposed solutions meet applicant's intentions and program plan.
- Troubleshoots issues identified by applicant or in applications.
- Analyzes project applications for compliance with community plans, policies, codes, and criteria.
- Coordinates information flow among interdepartmental review team members and routes project applications to review team members.
3. Communicates with colleagues, customers, the community, other department representatives, and supervisors regarding customer projects. This includes the following:
- Responds to inquires about project applications, city plans, policies, codes, processes, building construction, general land use and zoning questions and related matters.
- Works with applicants and recommends changes in project applications necessary to comply with community plans, policies, codes and criteria, while respecting the needs and objectives of the applicant.
- Ensures that project applicants are fully informed of city requirements, expectations, processes, and deadlines.
4. Coordinates with other staff to implement final steps for approved projects. This includes the following:
- Reference approved disposition documents, development agreements, subdivision agreements, annexation ordinances, rezoning ordinances, and other documents as needed.
- Coordinates routing and team review of application materials and supporting technical documentation.
- Ensures that project applicants are notified of other documentation and process requirements, such as growth management system allocations, buildings permits, fees, and deadlines.
- Coordinates with applicant and city inspection and enforcement staff to resolve issues.
5. Facilitates processes and projects. This may include the following:
- Functions as a project facilitator by reviewing, evaluating and making recommendations for development projects. Provides cursory review of application materials and other documentation for compliance with applicable codes and regulations and directs applicant into appropriate processes.
- Facilitates processes within groups to explore options, develop consensus, and implement policy directions.
- Compiles and prepares information in response to citizen, departmental, or other requests.
6. Maintains knowledge of city plans, policies, codes, requirements, community objectives and issues; maintains personal and professional standards of continuous improvement.
7. Optimizes the use of resources, adheres to the procedures of the work group, departments and city policies.
- Performs related duties as required to meet the needs of the city.
- Takes proper safety precautions to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies and procedures. Reports all accidents and damage to city property.
- Responsible for knowing and complying with all city and department policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies.
Generally duties are listed from most to least critical or time consuming.
The city of Boulder is committed to hiring employees who provide excellent customer service. Our employees act with a high level of integrity, and take responsibility for their words and actions.
City of Boulder employees strive to respect and appreciate each individual's differences, and to work effectively with all people and their diverse backgrounds. We support candid and honest interactions, which respect other points of view, and are sensitive to communication differences. We achieve organizational goals through inclusive problem solving, planning, and decision-making. Community partnerships are included in this effort.
Shares responsibility with all team members to develop a clear, unified city position on each assigned project application, and takes responsibility to resolve differences.
Functions as a member of a team emphasizing a problem-solving orientation, effective communication, high integrity, effective and efficient service to the public and co-workers, and accountability in completion of assigned projects.
Actively contributes to and participates as a member of a team of project specialists, recognizes the needs of the team members and supports them, as needed, to provide for an equitable distribution of work.
Is accountable for communicating with colleagues, customers, the community, other department representatives, and supervisors in a clear, timely and appropriate manner.
Facilitates good communication with and between key stakeholders, including applicants and staff members. This includes providing information and obtaining feedback, listening to and respecting input, listening for high leverage opportunities, listening beyond the communication at the surface to hear the underlying intentions of others, encouraging participation, and confronting and directly addressing issues, as concerns arise.
Consistently demonstrates excellent customer service in all interactions with both internal and external customers; maintains standards of professionalism, respect and fairness.
Demonstrates initiative, is focused on continuous improvement and readily accepts and acts on coaching from supervisor and coworkers.
The City of Boulder is recruiting for one Project Specialist I or II position depending upon qualifications.
REQUIREMENTS FOR PROJECT SPECIALIST I:
Candidates for the Project Specialist I may possess any one of the following three professional backgrounds and/or a combination:
ICC certification as a Permit Technician or Zoning or Building Inspector and a minimum of two years of professionally responsible experience. Or, equivalent combination of education and/or experience
Bachelor's degree in Civil Engineering or related field and a minimum of two years of professionally responsible experience. Or, equivalent combination of education and/or experience. Certification as an Engineering Intern (EI)
Bachelor's degree in Urban Planning, Environmental Design, Architecture, Landscape Architecture or related field and two years of professionally responsible experience. Or, equivalent combination of education and/or experience.
DESIRED QUALIFICATIONS FOR PROJECT SPECIALIST I:
Candidates for Project Specialist I may possess desired qualifications in any one of the following three professional backgrounds and/or a combination:
Associates degree in Construction Management or Technology, ICC certification as a Plans Examiner.
Licensed Professional Engineer and/or Certified Floodplain Manager.
Master's degree in Urban Planning, Architecture, or related field.
REQUIREMENTS FOR PROJECT SPECIALIST II:
Candidates for the Project Specialist II may possess any one of the following three professional backgrounds and/or a combination:
Bachelor's degree in a related field and a minimum of five years of professionally responsible experience. Or an equivalent combination of education and/or experience. Current ICC certification as a Plans Examiner.
Bachelor's degree in Civil Engineering or related field and a minimum of five years of professionally responsible experience. Or, equivalent combination of education and/or experience. Current license as a Professional Engineer.
Master's degree in Urban Planning, Environmental Design, Architecture, Landscape Architecture or related field and a minimum of five years of professionally responsible experience. Or, equivalent combination of education and/or experience.
Requirements of the position applicable to all candidates for Project Specialist II are:
Demonstrated knowledge and understanding of urban planning and land use principles, engineering principles, construction standards and practices, and design guidelines. Demonstrated ability to read and interpret architectural, engineering and construction drawings, surveys, plats, engineering studies and technical reports, design manuals, codes, and regulations.
Demonstrated analytical, organization, problem solving and time management skills. Demonstrated written communication skills including the ability to prepare clear and concise written correspondence, reports, and recommendations.
Demonstrated verbal communication skills including process facilitation and presentation skills, strong public communication skills, and the ability to communicate complex issues with clarity. Demonstrated skill in establishing and maintaining effective working relationships at all levels of the organization.
Demonstrated ability to work independently with minimal supervision, to assume responsibility, to prioritize and resolve problems, to work under pressure, to pay close attention to detail, to coordinate tasks to completion and provide quality control for responsiveness and customer satisfaction.
Demonstrated ability to use computers for administrative and development review processes and functions.
Valid driver's license.
Have and maintain an acceptable motor vehicle record.
DESIRED QUALIFICATIONS FOR PROJECT SPECIALIST II:
Candidates for Project Specialist II may possess desired qualifications in any one of the following three professional backgrounds and/or a combination:
Current ICC certification as a Combination Inspector and/or Electrical Plans Examiner
Current license as a Professional Engineer.
American Institute of Certified Planners (AICP) Certification
DESIRED QUALIFICATIONS APPLICABLE TO ALL CANDIDATES FOR PROJECT SPECIALIST I OR II:
Experience with an environmentally sensitive and/or university community.
Experience with administration of floodplain regulations.
Experience with or knowledge of Microsoft Office, Esri mapping tools, and Tyler Technologies EnerGov community development software.
WORKING CONDITIONS - Required Physical and Mental Effort, and Environmental Conditions:
Physical and Mental Effort:
Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting. Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions.
Works primarily in clean, comfortable environment. Works in a setting subject to continuous interruptions and background noises.
Machines and equipment used include, but are not limited to the following: Frequently uses standard office equipment including personal computers, calculators and copy/fax machines.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
- This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.
**This is a Fixed Term position ending in December 2020, pending budget approval