Cleans rooms and public areas in hotel, stock housekeeper carts with supplies and fulfill guest requests
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS
Clean common areas including lobby, breakfast area, public restrooms, hallways and any other spaces, as assigned
Stock housekeeping carts with supplies and clean linen, while removing soiled linen
Perform carpet cleaning in guest rooms & public areas, as needed and according to preventative maintenance schedule
Perform property walks and identify areas that need attention
Identify and address minor maintenance issues throughout hotel, notifying Chief Engineer when appropriate
Fulfill guest requests made to front desk staff, including but not limited to toiletries, linens,
Fill in for housekeeping shifts, as needed and cleans rooms in accordance to specific brand and company minutes per room standard
All other duties as assigned
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving – Identifies and resolves problems in a timely manner
Customer Service – Responds promptly to customer need; responds to requests for service and assistance
Team Work – Contributes to building a positive team spirit
Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment free environment
Organizational Support – Follows policies and procedures including but not limited to, dress code policies
Adaptability – Able to deal with frequent change, delays, or unexpected events
Attendance/Punctuality – Is consistently at work and on time
Dependability – Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with alternative plan
Initiative – Asks for and offers help when needed
Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
Professionalism – Treats others with respect and consideration regardless of their status or position
Quality – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality
Quantity – Meets productivity standards; completes work in timely manner
Safety & Security – Observes safety and security procedure; reports potentially unsafe conditions; uses equipment and materials properly
Less than a high school diploma; or up to one month related experience or training; or equivalent combination of education and experience
Ability to read and comprehend simple instructions, short correspondence/memos; ability to write simple correspondence.
Ability to understand simple guest requests and general conversation.
Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s
Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
CERTIFICATES AND LICENSES
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
While performing duties of this job, the employee has minimal exposure to excessive noise or adverse environmental issues; lighting and temperature are adequate. Work involves exposure to dust, airborne particles, cleaning chemicals, and outside weather conditions. Employee may be exposed to wet and/or humid conditions, vibration and moving mechanical parts.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers, talk or hear.
Work may sometimes be in confined spaces. The employee is frequently required to reach with hands and arms, climb or balance; stoop, kneel, or crouch; push and pull. The employee may occasionally be required to smell. The employee regularly needs to push, pull, carry or move up to 10 pounds; frequently lift move, and/or carry up to 25 pounds; occasionally lift and/or move up to 50 pounds.