The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.
Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.
Review warranty claims. Understand the volumes and trends of issues and what contributes to them. Analyze Customer data to understand what corrective actions need to be taken. Understand and be able to discern the difference between Quality related, or Design related concerns, and whether the countermeasures that are being considered/implemented will bring products produced back into acceptable warranty limits. Understand cause and effect of taking corrective actions and their effectiveness to deliver warranty returns back into target in order to make recommendations to Senior Management. Provide sufficient detailed analysis to enable warrant cost reduction activities across all customers. Identify and coordinate improvement activities aimed at warranty cost reduction and where applicable implement warranty cost recovery from the supply chain. Manage the customer specific requirements and offer technical support. Responsible for multiple highly complex major projects requiring innovative original solutions where results are key to successful completion of major projects. Be able to perform responsibilities with minimal supervision, while also working within a team environment (CFT). Work within Project timelines and prepare warranty reports for presentation to Senior Management.
Relevant manufacturing/engineering degree preferred
5 years previous experience in a high volume automotive manufacturing environment.
Knowledge of Mechatronics, Motors and Sealing systems a plus.
Six Sigma / Red X Certification preferred
Understanding of Customer Warranty guidelines
Exercise substantial initiative / judgement in work methods and interpreting goals
Work independently with minimal supervision
Self-supervising within the guidance and expectations of senior management
Strong knowledge of Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP), Failure Mode and Effect Analysis (FMEA)
Knowledge of IATF16949 and ISO9000
Understanding of ISO14001
Ability to work in a diverse and dynamic environment
Good communication, Negotiation and interpersonal skills
Strong problem solving with the ability to analyze and present data effectively
Lead the quality and warranty management process
Develop warranty procedures and manuals as required
Lead the reliability improvement process producing performance reports against agreed Key Performance Indicators (KPIs) as required
Provide and manage a framework for Customer warranty returns. Including root cause analysis and lead Problem solving initiatives, ensuring robust measures are put in place to eliminate repeat concerns.
Ensure that analysis data is reported to customers within agreed time scales in customer specific format as required
Communicate fault and liability information to the relevant internal and external suppliers in order to obtain robust interim and permanent corrective actions aimed at warranty prevention and cost reduction
Review suppliers’ processes and manufacturing procedures. Challenge suppliers where necessary. Where appropriate negotiate liability with the supplier and ensure they implement corrective actions
Conduct detailed trend analysis of warranty return parts, claims, costs and exposure going forward to determine corrective and preventative actions to support both Production and Supplier
Ensure lessons learned from warranty analysis are communicated across all product/customer platforms and captured on new projects within DFMEA (Design Failure Mode and Effect Analysis) /PFMEA (Process Failure Mode and Effect Analysis) /CP (Process Capability)
Report on Key Performance Indicators (KPIs) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process or system
Participate in cross-functional teams in the development of new products or changes related to current products in meeting customer requirements
Share in benchmarking studies to determine best practices/designs and future trends
Perform duties to ensure that their department policies, procedures and instructions are followed to satisfy requirements of the IATF 16949 quality management and ISO 14001
Attends training based on Mytox Internal Training Matrix
Adheres to all Mytox safety rules and regulations
Is familiar with Mytox’s policies and procedures
Any other reasonable request by management
Mytox Manufacturing, a division of Magna Exteriors, is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection process. If contacted for an interview, please advise Human Resources if you require accommodation.