Thetford LLC is the world leader in sanitation and care products for the RV, marine, camping and trucking industry. Putting pride in our creative design, we are committed to the production of high-quality products that exceed the need of a demanding marketplace. Our customers, employees, suppliers, and investors all benefit from our innovation and productivity. Thetford makes mobile living a more pleasant experience. We are committed to providing a safe and healthy work environment.
Role and Responsibilities
Thetford LLC in Ann Arbor, MI is adding a Field Service Engineer for Marine and RV to their team. Reporting to the Global Marine Business Unit Manager (Europe resident), this position will provide strategic support for both Marine and RV Sales teams by servicing internal and external training with particular focus on macerator technology and by interacting with OEMs, Dealers, Distributors, Sales Reps and consumers for technical support. The selected candidate will also participate to Marine and RV trade shows when required and support their preparation and set-up. In addition, they will collaborate with Product Management and Engineering for product’s modifications, new skus, certifications and any other product related activities for the permanent macerator toilets, including laboratory testing. The selected candidate’s knowledge should also include some generics of refrigeration and marine care.
- Develop and execute product’s trainings internally and externally.
- Be a value-added touch point for Inside Sales and Customer Service regarding permanent macerator technology.
- Be a technical support for both Marine and RV OEMs regarding product’s installation.
- Update, assess, train, and develop where required a North American Service Network for both Thetford and Norcold, collaborate with marketing to keep updated the list of active service network on corporate website.
- Participate in product development activities, in regular Business Unit meetings, and in trade shows when required.
- Support Product Manager in the maintenance of the service parts book.
Qualifications and Education Requirements
Bachelor’s degree or equivalent. Experience with OEM, Dealers, Technical sales, and Customer Relationship Management
Ann Arbor based, approximately 50% national travel required
CSA, ABYC Electrical and Hydraulic Certification or equivalent
Demonstrated personal interest in boating and/or RVing
Knowledge of refrigeration or sanitation product and marine/RV care
Experience and desire to work on a global team.
Exemplify Corporate Values:
Entrepreneurial Spirit, At Ease in Challenging Times, Ownership, Customer Focused, Passion for Winning, Simple and Direct
Performs other relevant duties as assigned, i.e. special projects, programs, developmental activities, etc.
Actively supports all quality, environmental, health and safety systems programs.
Compensation And Benefits
Thetford offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
No agency calls please.
Work Authorization – Employment for those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.