The Service Operations Team are responsible for the primary operation & availability of JustEat Takeaway’s platforms and services around the world. The team are responsible for identifying and resolving issues in production (ideally before they become visible to customers) and working with the wider engineering community to ensure we chase down and mitigate areas of risk.
Based in our Mission Control centres in Bristol, Kyiv, Calgary & Winnipeg the SOC Team work in a 4 on 4 off shift pattern to ensure that we have cover during our peak trading periods in all the markets we operate in.
You'll be working as part of the Reliability Engineering department to help define and shape the future of our platform and services. You’ll operate global AWS Platforms at scale, we’ll provide the training and support to help you do that and we’ll support you through AWS certification by the end of your first year.
What’s On Your Plate:
Monitoring our production environments and reacting fast to prevent or reduce customer visible impact.
Accurate Escalation of incidents when required
Communication of production issues to key stakeholders
Troubleshooting, reproducing and mitigating issues in our production environments
Incident management of high severity issues impacting our sites and services 24 by 7
Creating automation and tooling for the SRE team to improve our processes
Working on the Reliability Engineering backlog to improve how we operate our services in production
Supporting service prior to go-live through pre-launch reviews
Participating in Wargames to test our operational response and Identify areas of weakness in our platforms.
Recipe for Success:
Incident Management experience
Strong Troubleshooting, problem-solving and investigative skills
Experience operating a production environment
Excellent communication skills
Experience of working in an agile environment to deliver software
Experience of Scripting / Automation
You'll have an advantage if you have:
Worked with C# .net, Java, Python, Ansible
Experience with ELK, Splunk, Prometheus, Graphite, Grafana
Experience with AWS or Other cloud providers
Used APM Tools in production before
Operated a production Windows or Linux Environment
Experience with working in an Agile Environment
Worked a shift pattern before
Why work at Skip?
Picture this: you, dressed in your fave casual attire, amongst a team of friendly and passionate colleagues. You feel pride knowing your input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you — you meet and surpass new challenges every day.
That’s just a small taste of what it’s like to work at one of Canada’s leading tech companies. If you’re hungry for opportunity, growth, and something meaningful in a dynamic, yet casual environment, we’d love to hear from you.
Note: All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.