Dahua Technology USA Inc. is a subsidiary of Dahua Technology, the world’s second-largest manufacturer of video surveillance equipment by market share, according to a 2018 IHS report. Dahua Technology USA brings high-value, total security solutions to the North American market by focusing on integrity and personal relationships to enhance the customer experience. Dahua Technology’s surveillance solutions, from award-winning cameras to video management software, deliver unparalleled quality, reliability, and stability. Dahua Technology USA provides sales and support throughout the U.S. and Canada.
The Part Time Information Technology Help-desk Assistant will assist the Information Technology Engineers with tasks such as troubleshooting basic networking issues and daily help desk tickets. This role assists employees with problem resolutions pertaining to PC’s, software and other technology.
Duties & Responsibilities:
Interprets, analyzes, diagnoses, documents, and resolves Level 1 IT issues related to internally supported hardware and software such as email, networking, VPN, PC hardware and software problems.
Provide end-users problem resolution through phone calls and/or in person at desktop level.
Images computers, conduct testing/cleaning/repair of equipment to prepare for deployment.
Delivers, tags, installs and configuration of end-users’ PC desktop hardware, mobile devices and peripherals.
Maintaining IT inventory.
Preform computer equipment maintenance and software update.
Field requests from employees across all North America locations and with assistance from higher-level team members determine the appropriate actions or processing to ensure prompt service and customer satisfaction.
Performs other related duties and projects as business needs require at direction of IT Engineers and management.
Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Oral Communication-Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication-Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Ethics-Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Interpersonal Skills-Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Required Education and Experience
Prior experience in an Information Technology field or a moderate level of understanding of the Information Technology industry fundamentals and processes.
1-2 Years of college or technical programs in Computer Science, Computer Engineering, Information Technology Management, Information Systems/Information Technology training; or equivalent combination of education and experience.
Strong verbal, written communication, and organization skills
Good interpersonal skills and self-motivation
Bilingual in Mandarin preferred
Dahua Technology is offering an attractive base salary, depending on experience.