GCI’s Associate Enterprise Performance Monitoring & Visualization Engineer develops, deploys, maintains, and supports complex custom and vendor applications and systems. The position focuses on making information accessible and usable across the enterprise through information systems engineering including application development, network monitoring systems, data management, automation, and visualization.
Essential Duties of All Levels in the Position:
Providing and supporting enterprise network/service performance/fault monitoring and management for a telecommunication and services provider, providing data & geo analytics solutions for a variety of datasets, as well as process automation supporting business workflows such as regulatory compliance, network change management, and other mission critical processes.
Job Qualifications at All Levels:
Knowledge, Skills and Abilities:
Written and verbal communications skills, including the ability to explain extremely technical concepts to non-technical audience.
Working as part of a team.
Decision making, problem solving both technical and procedural.
Prioritization and focusing on the bottom line.
Computer/Network Systems experience.
Programming experience highly valued.
Telecommunications Experience highly valued.
Network/systems monitoring and management (NMS) experience highly valued.
Data Management experience highly valued.
Additional Job Requirements:
This is an entry level position for the non-degreed seeking to develop within a professional Engineering discipline. Works under close supervision, direction of tasks, and requires the ability to provide technical and/or engineering assistance to higher level staff. Completes tasks on time and within scope.
Essential Duties for this position:
Support users, staff, and engineers with application use.
Maintain knowledgebase with ‘how-to’, FAQ, and common troubleshooting content.
Track user requests and application bugs performing initial verification and classification.
Maintain/troubleshoot scripts and applications as assigned.
Produce custom reports, charts, and other visualizations.
Assist with pre and post production application testing.
Knowledge, Skills and Abilities:
Experience in Telecommunications or Computer Sciences/IT field preferred.
Troubleshooting and problem-solving skills.
Working knowledge of at least one programming language.
Basic SQL queries.
Demonstrate strong organizational and time management skills.
Strong demonstrated communication skills, both written and verbal.
Minimum relevant technical experience.
Experience within a telecommunications industry preferred.
High School diploma or equivalent required.
Associate’s degree in Computer Science, Electrical Engineering, Mathematics, or related field is required.
Or, in addition to minimum experience required; a combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.
Industry specific certifications highly valued and may contribute toward education.
Primarily sedentary office work with some travel to remote locations across the state of Alaska and Washington where indoor and outdoor work may be required. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, using hand tools and repetitive motions. Clarity of vision to see near, mid-range, and color. Ability to lift and carry up to 25 lbs.
Standard office environment, occasional travel in rural Alaska, some outside work required. Qualified candidate must be able to occasionally work in cramped spaces and at heights, primarily inside and outside of remote GCI and customer facilities. Ability to tolerate temperature and weather extremes (fumes and odors, dust, low light conditions, intermittent weather).
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the normal business hours to respond to the immediate emergency. You will be requested to provide an emergency after hours contact numbers.
Driving Requirements (if applicable):
Must possess and maintain a valid driver’s license, proof of insurance, and a satisfactory driving record
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualification required of employees assigned to this job.
Primary Location US-AK-Anchorage
Job Type Full-time
Job Posting Oct 24, 2019, 10:20:37 PM
Recruiter Donovan Kiley Dumas