- Customer Service
- Communication Skills
- Dental Insurance
- Health Insurance
- 401(k) Matching
- Vision Insurance
Field Service Representative - Technical
Compac leads the world in designing integrated post-harvest solutions and services to the global fresh produce industry. We optimize every finished pack leaving our customers' facilities and ensure that every consumer can have healthy and safe produce every time with full visibility across the value chain.
The company's mission is to enable its customers to improve returns, gain operational efficiencies, and ensure a safe food supply via the application of smart, useable technologies. To achieve this Compac operates a number of centers of excellence, regional offices and manufacturing locations within the United States, Australasia, Europe, South America, Asia, and South Africa.
Compac is a TOMRA Group Sorting Company - TOMRA Sorting offers the widest range of food sorting and peeling equipment available in the food industry today. TOMRA supplies optical sorting solutions for a multitude of food applications, for fresh and processed food, from farm to fork.
As our Technical Field Service Representative, you will contribute to electrical assembly to meet supply demands in assembling and installing equipment while ensuring that our global brand is maintained and we surpass our customer expectations at all times.
What's in It for You
Great benefits—medical, dental, vision, 401K match up to 4%
Fun, Supportive, and Collaborative company culture
Awesome growth opportunity with a successful global high-tech company
What you'll be doing
PC Build/Repair/Diagnostic testing
Install software on PCs
Work to specifications, assembling parts or fixing them in position using handheld tools ensuring all tasks meet or exceed recognized global electrical standards of wiring and testing (e.g. USA, Great Britain, Canada)
Confidently read and assemble to wiring diagrams
Identification of part numbers and common electrical/electronic components
Correct identification of wire types, wire crimps
Wire measure, cutting, stripping and crimping
Mechanical assembly using fasteners like screws, nuts, rivets
Electronic assembly including PCB mounting
Electronic assembly programming, micro burning and testing
Wire soldering onto connectors
Termination of wires into screw & cage clamp terminals Loom inspection - capable of identifying quality of physical loom assembly, soldiering and crimping
Manual loom testing using multimeter and automatically using computerized cable tester
Work collaboratively with Engineers or R&D to improve work instructions and assist in the writing and editing of "build as" assembly and testing procedure documents
Actively contribute to continuous improvement activities
Ensure your use of company tools and equipment is done correctly and are maintained to a level to prevent unnecessary or premature deterioration
Become an expert in Compac systems and equipment
Ensure project items are packed in a way that minimizes any likelihood of damage and are complete
Share customer feedback and insights with project management and the wider team
Identify opportunities to surpass customer expectation during visits and onsite activity by providing service that goes above and beyond the initial customer request
Ensure that all tasks are carried out in a manner that minimizes potential harm to yourself and others
Comply with all Compac Health and Safety procedures and ensure all tasks are carried out in a manner that minimizes potential harm to yourself or others
Maintain a clean and orderly workplace, adhering to all standards, regulations and customer site requirements
beSafe: Take personal responsibility for abiding with and adhering to all Health and Safety rules, requirements and obligations
Adhere to hours of work and provide accurate timekeeping records as required
Carry out all tasks as requested of your Project Foreperson/Supervisor, or Team Leader.
2+ years' experience PC Building/Repairing/Diagnostic testing
2+ years' experience installing software on PCs
Diploma or Bachelor's degree in Engineering (Electronic/Electrical) or electronics trade certification or a minimum of 5 years' technical experience is preferred
Understanding of electronics/electrical assembly and wiring
Relevant industry experience in a related field.
Excellent customer service skills with external and internal customers
Ability to read, analyze, and interpret technical procedures or governmental regulations
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
Good written and verbal communication skills
Ability to work under pressure and short deadlines
Ability to solve practical problems.
Able to perform frequent bending, kneeling and standing, and work in confined spaces
Lifting of up to 50 lbs.
Ability to distinguish between the full range of colors in the color spectrum
No major food allergies that would impede on the job requirements
Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures.
Travel and driving
Extensive domestic and international travel, with up to 80 %
Must have or be able to obtain a valid passport
Ability to drive for long distances
Ability to drive without restrictions.