- Health insurance
- Paid training
Location: Position requires travel throughout the US.
Why CCI? CCI Systems, Inc. is an Employee Owned Telecommunications Company based in Iron Mountain, MI with 60+ years of industry knowledge and experience. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We offer a comprehensive benefits package, competitive pay, flexibility, paid on the job training, professional development, and inspire you to be bold, yet accountable. We value our employee’s hard work and determination and REWARD results all while having fun!
Our mission is to make life better by connecting people through innovative communication systems.
We are seeking a Field Engineer-Technical Field Services (TFS) to provide technical expertise pertaining to your network. CCI focuses on High End Routing, Optical, Broadband Access, Information Technology, Security and Network Consulting. We offer a full spectrum of network planning, assessment and implementation services, and a Cisco Gold Partner with over 60 certifications.
Implement and manage a team of technically sound, customer-minded, and quality focused Technical Field Service (TFS) technicians and subcontractors tasked with delivery of best-in-the-world services to CCI customers.
Assign daily workload to in-house technical staffing and subcontract labor to enable Technical Field Service (TFS) to fulfill contract obligations with customers.
Approve weekly project documentation; this includes subcontractor production reporting, in-house employee production reporting, technical documentation, and other necessary documentation.
Meet with customers at local level to discuss any project related issues.
Take reasonable action to carry out the responsibilities of this position that are consistent with established company values, policies, and sound judgment.
Identify, assess, and mitigate all business, technical, and process risks related to delivery of Technical Field Services (TFS) for assigned project.
Ensure the proper development and training of new employees to assigned project.
Perform other duties and special projects as assigned by the Director of Field Services and TFS Consulting Services Engineer.
Skills we are looking for
Prior experience in the CATV service provider space required.
Sweep/Certification and or full understanding of Viavi/JDSU gear regarding sweep; includes head end and meter set up.
Full understanding of an HFC head end; combining, optics (forward and return), and basic understanding of CMTS, FTTX, and ISP.
In-Depth understanding of OSP (outside plant) and proficient in troubleshooting.
Test result evaluation and reporting.
Demonstrates leadership skills to positively influence others, mentor, and collaborate with teammates, communicate on the level of others, listen and understand people in circumstances common in the workplace.
The ability to embrace corporate values, understand the company vision, and exemplify CCI leadership behaviors.
Shift is Monday-Friday, 8:00 a.m. to 5:00 p.m. but must be able to work outside normal business hours when required.
Additional information approximately 50-75% travel is required.
CCI Systems, Inc. is an Affirmative Action/Equal Opportunity Employer.