Under the direction of management and more senior members of the team, the System Engineer- Associate on the Application Engineering team is responsible for providing platform management and dev ops support for those platforms. They will be handling application upgrades and patching, automation of operational tasks, end user support and troubleshooting, Continuous Integration development/support and ability to management multiple projects at a time.
Schedule is Monday – Friday 8-5 flexible start times
Location: This is a remote working position with hoteling in USX when required
Core technology concepts - Responsible for showing a basic understanding of designated technologies and their use. Demonstrates the initiative to learn internal processes and procedures.
Project Management - Complete basic project-related tasks and tasks delegated by more senior members of the team. Responsible for time tracking and updating documentation.
Maintenance/Upgrades - Follow documented procedures for maintenance and upgrades. Responsible for assisting with Disaster Recovery Plan.
End user support - Complete basic documented tasks related to end user support.
Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
Troubleshooting/Critical Thinking - Ability to resolve basic issues or offer input on issue resolution.
Self Development - Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
Interactions with Others - Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.
Typically has familiarity with complex systems environments through education or practical experience.
Ability to perform basic/standard IT procedures and protocols.
This position may be required to maintain a 24/7 off hours support as part of a rotation within the team.
The frequency varies based upon the number of colleagues in the rotation.
Experience with Linux ( RHEL) and/or Windows Server Operating systems preferred
Experience with scripting experience preferred ( PowerShell, Bash, Python…)
Understanding of System and Application management and support concepts preferred
Understanding of basic network connectivity preferred
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran