Responsible for supporting complex network infrastructure including routers; switches; circuits; MPLS/DMVPN connectivity; voice over IP phone systems; load balancers; firewalls; VPN; DNS; IPAM; Sniffers; tapping; NAC; NTP; DDoS mitigation; proxies; network management tools; and call recording infrastructure.
Perform network design & analysis of new architectures, new routing and restoration approaches; developing systems specifications, planning small to medium sized projects, technical implementation plans and coordinating complex installation projects with clients and vendors under minimal supervision.
Primary Duties and Responsibilities:
Work with vendors, common carriers and various teams in identification and resolution of complex network problems.
Install and support network solutions
Provide tactical and strategic input on overall network planning and related projects.
Ensure network performance and network security standards are met.
Provide on-call support according to assigned schedule.
Frequent weekend work - weekday schedule will be adjusted accordingly.
Build, test and support routing and switching components
Support and troubleshoot IP communications
Plan and assist in network changes and new infrastructure deployments.
Install equipment and extend, or make cabling connections.
Document network changes, policies and procedures and drawings.
Manage small to medium sized projects and maintain schedules.
Perform other duties as assigned.
Good presentation skills.
Basic typing skills.
Clear and concise written and verbal communication skills to effectively communicate with people of various technical backgrounds.
Negotiation skills including listening and persuasion.
Basic interpersonal and project management skills.
Strong ability to use solution-oriented approach towards problem resolution.
Ability to work independently and be a team player.
telecommunications technology knowledge (Fax; POTS lines; DSL, T1, SONET, Ethernet, MPLS; 1 Gig; 10 Gig) with a minimum of 3 - 5 years’ experience
Intermediate WAN, LAN, TCP/IP, VPN, routing, switching skills with a minimum of 3 - 5 years’ experience
Knowledge of DMVPN and MPLS networks preferred
Experience with IOS, NX-OS, and XR preferred
Experience with Bluecat DNS/IPAM; Bluecoat proxy; Checkpoint firewalls; Gigamon tapping; Cisco ISE; F5 Big IP; Arbor DDoS; Cisco Prime (LMS/Infrastructure); WebEx; Cisco ASA; Netscout/Infinistream Sniffers; NTP preferred
Intermediate physical communication troubleshooting skills using cabling and signaling analyzer, packet capture and analysis
Working knowledge of BGP, RIP and OSPF routing protocol with a minimum of 3 - 5 years’ experience
Intermediate VOIP skills (Cisco preferred) with a minimum of 2 - 3 years’ experience
Bash, Perl, Python, TCL, scripting/coding knowledge would be a plus
OpenStack experience a plus
DevOps experience a plus
Education and/or Experience:
Bachelor of Science (or equivalent) in Telecommunication or related field preferred
Minimum of 3 - 5 years’ experience in a network support role
Certificates or Licenses:
Cisco Certified Network Associate (CCNA) Certification or Openstack certifications preferred
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