Interactions, LLC is the world’s largest independent AI company. We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries. Since 2004, we’ve helped leading companies like MetLife, Hyatt, Shutterfly, and LifeLock have millions of successful conversations, resulting in saving operational cost and increasing productivity.
Interactions’ 5-year vision is to accelerate a transition from today’s frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.
As a member of one of our Engineering teams, you will contribute to building solutions that use natural language processing, cognitive computing, and artificial intelligence applications or the frameworks and infrastructure that support them.
This Senior Software Engineer will play a key role in designing and implementing components and features of a real-time speech and language processing platform. The Senior Software Engineer works in close collaboration with QA, DevOps, Product Owners, Professional Services, customers and development partners.
Essential Job Functions :
Apply skills in C++, Python and Linux to software product development in an agile framework.
Prototype and evaluate new features and technologies.
Invent new functionality through collaboration with the extended Interactions R&D team, with product management, and with customers.
Learn and use new tools and technologies.
Support QA by contributing to test suites, automated test frameworks, and the like.
Participate in customer technical support.
Preparation, Knowledge, Skills and Abilities:
B.S.E. or equivalent, in Computer Science, Electrical Engineering or a related field, and a minimum of 6 years relevant work experience
MS or PhD, and a minimum of 3 years work experience in software development.
Strong development background in C++ and Python, in a linux environment.
Fluent with VoIP and related protocols, and associated hardware, including:
SIP, RTP, SIPREC, ...
VoIP gateways, SBCs, voice switches/routing servers, ACDs, load balancers...
Experience with manipulating, and measuring quality of, voice communications, including:
Familiarity with concepts and standards such as voice QoS, roundtrip delays, jitter, dropped packets, PESQ, etc.
Buffering, replacing, controlling playback speed, and/or other packet-level and sample-level processing of speech.
Good interpersonal and collaboration skills.
Proactive, independent problem solver; addresses complex challenges with both focus and curiosity.
Experience developing high-availability systems.
Some knowledge of data analysis or big data engineering
Experience with web APIs and protocols
So, why work at Interactions? We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it’s a seasonal event or friendly competition, we’re always thinking of new ways to have fun.
Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company’s success by being valued shareowners and are incentivized through individual performance and company results. Come join us!
Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.