Inbound Call Representative
Locations: Coleman and Saginaw MI
Job Type: Full-time
Hours: M-F 8:00 AM -5:00 PM, Saturday Rotation 8:00 AM -3:00 PM
Highway & Heavy Parts sells nationwide and is based in Coleman, MI. Our specialty is diesel engine parts for the on-road, off-road, marine and industrial markets. We’re growing fast and need to bring in outstanding talent to help us meet our goals.
When joining the Highway and Heavy Parts team we strongly support growth. We have outlined our career paths for clear growth potential when hired! As well as growth in your current position! We understand finding a job you like and wanting to stay in that position, so we also offer options for growth in each employee's current position. Such as additional responsibilities, Matrix options and/or training opportunities.
What we can offer you:
- Health insurance
- 401K with 3% contribution of your base salary
- Training
- Career advancement
- Flexibility and financial growth opportunities
Job Requirements:
- Answering inbound calls with top level customer service.
- Being able to quickly direct the customer to the department or person they need.
- Achieve KPI metrics daily, weekly and monthly
- Ability to learn new processes and make recommendations on improvements.
- Have a high level of accuracy and attention to detail.
Some of the skills that will really help you here are:
- Computer skills – our customer database, and all other job tools are completed electronically.
- Speed – we handle a high volume of inbound calls and being able to adjust to this is key to success at HHP.
- Typing – the speed of the department requires someone who can enter data quickly and accurately.
- Adaptability – we are a process driven company but citations will arise where you will have to adapt.
- Flexibility – some days are different from others and small projects may pop up.
- Sales experience-Any experience working with customers is desired.
- Work Remote: No
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
COVID-19 considerations:
We aim to protect our workforce by enacting all appropriate prevention efforts. We are continually monitoring guidance from local, state, and federal health officials and implementing workplace policies where appropriate.
Education:
- High school or equivalent (Preferred)
Experience:
- Multi-line phone systems: 1 year (Preferred)
Work Location: One location
