Come Join the Wilson Family of Boat Showrooms – We have 4 locations in Brighton/Howell, Commerce Township, Wixom and Harrison Township.
Service Advisors – Positions Available in Howell
On the Front-Line helping customers with needed Service Work on their Boats and suggesting additional items that need attention.
Duties and Responsibilities
· Greet Customers in a timely, friendly and professional manner. Let Customers who are waiting know that they will be helped soon.
· Communicate clearly with customer to determine the nature of their service issue
· Obtain accurate customer and vessel information
· Proper write up of Work Order, clearly defining issues. Repair orders must be legible.
· Notify Shop foreman of pending work
· Provide estimates for labor and parts, following up with customers for additional required repairs and costs
· Follow the progress of each repair order. Contact customer regarding any changes in the estimated promised completion date.
· Handle telephone inquiries regarding work in process and appointments
· Compare final invoice with original repair order
· Assist customer at completion of repairs to pick up/deliver vessel back to them
· Establish and maintain good working relationships with customers to encourage repeat and referral business. Ensure work areas and customer waiting areas are kept clean.
****Saturdays are required (Day off during week) and Rotating Sundays (In Season)
· Problem Solving
· Solid knowledge of computers and proficient in web navigation
· Strong written and verbal communication skills
· Customer focused
· Ability to overcome objections
· Positive Attitude
· Team Player
· Competitive Compensation
· Benefits Package (Medical, Life/AD&D)
· 401(k) and Employer Match
· Holiday Pay
· Paid Time off
· Employee Discounts
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
- 401(k) matching
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
- Boating: 1 year (Preferred)
- Driver's License (Preferred)
Work Location: One location