Job Title: Field Service Engineer III
When you are part of the Thermo Fisher Scientific team, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
The Materials and Structural Analysis Division (MSD) Electron Microscopy business, enables customers to find meaningful answers to questions that accelerate breakthrough discoveries which can ultimately change the world. The M&SA EM business designs, manufactures and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.
Worldwide Electron Microscopy employees, using hardware, software and applications expertise in the electron, ion, and light microscopy fields, significantly help guide our customers' pursuit of discovery and resolution to global challenges in material sciences, life sciences and electronics around the world.
This position is based onsite in Hillsboro, OR. Relocation assistance is provided if needed.
How will you make an impact?
The Field Service Engineer will perform on-site installations, maintaining, and repairing sophisticated systems. Engineers investigate and approve operational quality of system equipment, instruct customers in the operation and maintenance of the system, and serve as company liaison with customers on administrative and technical matters and assigned projects.
What will you do?
As the primary regional field service engineer, ensure customer needs are met using appropriate resources
Conduct on-site tool installations and follow testing procedures to ensure accurate working order
Conduct on-site scheduled planned maintenance visits
Provide troubleshooting and repair support for customers and other field service personnel
Cultivate and develop positive working relationships with customers, system users, and company personnel
Successfully complete technical training as required
Proactively seek out additional learning opportunities both inside and outside of the region
Travel, sometimes on short notice to customer sites to resolve problems or support colleagues
Complete and submit administrative reports
Partner with colleagues to acquire or provide technical mentorship and training
Provide training for users on system operation
Make yourself available to train and mentor new field service engineers
Provide feedback to product quality teams
How will you get here?
Minimum educational requirement is a 2 year degree (preferably in Applied Physics, Electronics, or Electro-Mechanics), equivalent military, or technical training
Minimum of 5-7 years of hands-on technical experience installing, repairing and calibrating tools such as SEM, TEM, FIB, Probers, or similar systems.
Knowledge, Skills, Abilities
Detailed understanding and extensive experience solving and repairing ultra-high vacuum, high voltage, mechanical, and computer issues
Proven track record solving complex problems by process of elimination techniques down to the component level
Able to read and interpret schematics
Literate in Windows software environments
Ability to partner effectively with customers and colleagues
Excellent interpersonal communication skills; must have professional working proficiency in English
Able to acquire a valid passport to travel regionally and internationally as required
Must possess a valid driver’s license
Physical requirements include the ability to lift up to 50 lbs.
Able to secure entrance to US Government laboratories and facilities, if required
Position may require Covid-19 vaccination, including a booster and/or routine testing, per client discretion. As a requirement to be onsite at Thermo Fisher Scientific this position requires vaccination status disclosure upon employment.
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.