1+ year control/operation/call center experience or Associate’s Degree in relevant discipline
Proficient with Microsoft Office Word, Excel and Outlook
At Amazon, we're working to be the most customer-centric company on Earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers.
The Data Center Infrastructure Operations organization is looking for an individual with proven skills to help support our Facility Operations Center. The Facility Operations Center is responsible for 24X7 monitoring of the data center’s physical infrastructure. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail.
The ideal candidate should have a basic understanding of Infrastructure, have proficient computer and communication skills. The successful candidate will be responsible for providing assistance and support to the onsite operations teams. The position will help ensure overall availability and reliability to meet or exceed defined service levels. If you are passionate about the customer experience; you think and act globally; and you want to contribute to the operational excellence of Amazon Data Centers, then this may be the place for you!
Key job responsibilities
Roles, Responsibilities and Requirements (job description is not meant to be an all-inclusive statement of every duty and responsibility required):
Able to properly respond, acknowledge, investigate, and dispatch critical alarms
Monitor the global facility infrastructure platform
Will perform change management tasks
Create and cut tickets
Follow verbal and written directions
Required to work shift, overtime, and/or rotating schedules to support a 24X7 environment (This is rotating shift work which requires that you work weekends, nights, holidays and overtime)
A day in the life
The Facility Operations Center (FOC) serves as the centralized 24/7 remote monitoring center for AWS data center’s critical physical facilities infrastructure systems.
We support global availability by assisting internal teams in communicating prompt and accurate alarm and event notifications.
The FOC ensures safety across all AWS data centers by enforcing Change Management policies and is the communication hub during emergency and normal operations.
About the team
The Facility Operations Center (FOC) is a singular support team which proactively monitor the life-safety systems and the infrastructure equipment alarms (e.g., chillers, temperature sensors, generators, UPSs, Catcher, switchgear, breakers, PDUs, and ATSs) that provides power and cooling to the platform on a global 24x7x365 basis.
We support Data Center Engineer Operations teams who are responsible for the operation of infrastructure equipment. Our role is to ensure that critical alarms are properly Responded to, Acknowledged, Investigated, and Dispatched (RAID). Additionally, the FOC serves as a communications hub during both standard and emergency operations.
2+ Years’ Experience in Data Center Engineering, Operations or Operations Center Environment
Bachelor’s Degree or Technical (Military/ Trade School) Degree in Electrical Engineering, Mechanical Engineering or relevant discipline
Good verbal and written communication skills.
Good attention to detail and organizational skills.
Good judgment and instincts.
Able to prioritize in a complex, fast-paced environment.
Maintains professionalism under pressure.
Meets/exceeds Amazon’s leadership principles requirements for this role
Meets/exceeds Amazon’s functional/technical depth and complexity
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.